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Technical Services Engineer II

On-site in Barcelona·Added 3 days ago (last checked 26 Oct)

Dynatrace

4 open roles

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Our summary

English: Required

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Skills

Nice to have

Requirements

Education & certifications

Bachelor's degree in computer science, IT, or a related field (or equivalent experience).
Communicative English (written and spoken). Spanish is a plus.
Knowledge of Windows and macOS operating systems. Linux skills are welcome.
Experience with Active Directory, Group Policy, and user account management.
Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
Ability to troubleshoot hardware (PCs, laptops, printers) and software issues.
Understanding of cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint).
Basic knowledge of cybersecurity principles.
Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira).
Strong problem-solving ability, customer-oriented mindset, and willingness to learn.

The role

We are looking for a proactive and customer-focused IT Services Engineer to join our team. In this role, you will be the first point of contact for technical issues, ensuring smooth digital operations for our users. If you enjoy solving problems, working with technology, and helping people, this position is for you!

What you'll do

Incident & Problem Management: Diagnose and resolve IT-related issues or escalate when necessary. Guide users through troubleshooting steps
Service Request Fulfillment: Provide hardware, software, and workplace equipment. Handle user and access management requests and respond to technical inquiries
Collaboration Tools & Events: Support meeting room technology (e.g., Zoom Rooms, Crestron) and provide technical support for local events
Change Requests: Learn and support technical changes implemented by backend teams
Asset & Inventory Management: Maintain accurate stock records, prepare asset demands, and manage disposals.
Vendor Coordination: Coordinate external IT service providers
Projects & Improvements: Deliver local and regional technical projects as part of global programs, with the option to lead projects. Assist with IT buildout tasks and identify opportunities for process improvement
Collaboration & Learning: Understand employee needs, support IT training activities, and work with distributed IT teams. Continuously develop your technical skills, follow technical guides, and work instructions

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

About Dynatrace

Dynatrace is a software company that describes itself as "the AI-powered observability leader," offering a unified platform combining "observability, AI, automation, and application security." Its product portfolio spans application observability (APM, distributed tracing, profiling), application security, digital experience monitoring, infrastructure observability, log analytics, business observability, and software delivery, all built on its Grail data lakehouse and Dynatrace Intelligence agentic AI capabilities. The company positions itself at the top of its category, citing its recognition as "a Leader in the 2026 Gartner® Magic Quadrant™ for Observability Platforms" and top scores in the Forrester Wave™ for AIOps, and serves large global enterprises such as Air France-KLM, ADT, Next, and WeLab Bank.

For international professionals, Dynatrace currently advertises open roles in Spain across commercial, legal, and customer-facing functions, including a "Senior Customer Success Engineer, Spanish and Italian speaking" position and a "Legal Counsel - Commercial Contracts - Italian Speaking" role, indicating that multilingual talent is actively recruited for its Spain-based positions.

Good to know if you are moving

Dynatrace currently has open roles in Spain, including a Senior Customer Success Engineer position requiring Spanish and Italian language skills.
A Legal Counsel role focused on commercial contracts and requiring Italian is open in Spain, showing legal hiring needs on the Iberian market.
A Commercial Account Executive role covering the Nordics is open in Spain, indicating Spain-based sales roles serving other European territories.
The company's core product is an AI-powered observability platform spanning application observability, security, digital experience, and infrastructure monitoring.

All open roles at Dynatrace