Order Management Technician

• The opportunity to face some of the world's most important challenges, helping our customers achieve clean water, safe food, and healthy environments.
• The possibility to generate a real impact and develop your career in a company committed to the growth and development of its employees.
• Training and support to learn the processes, tools, and procedures associated with the position.
• An international environment in which you will collaborate with different teams and business areas.

About Ecolab:
At Ecolab, we prioritize our philosophy of putting talent first, creating the most skilled and diverse team to excel in our nearly three million customer sites. With more than a century of innovation, our 48,000 collaborators offer comprehensive solutions based on science, data-driven insights, and world-class service to drive food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiency and sustainability for customers in the food, healthcare, life sciences, hospitality, and industrial sectors, in more than 170 countries around the world.

Our solutions not only improve operational efficiency but also contribute to sustainability and public health, generating a positive impact on the world. We are committed to eliminating unnecessary complexities and adopting a beginner's mindset, continually seeking new perspectives and innovative solutions to stay at the forefront in a constantly evolving environment.

Ecolab's commitment to diversity, equity, and inclusion (DE&I) reflects our long-standing value of working together to integrate diverse perspectives, challenge ourselves, achieve our goals, and do the right thing.

Apply today and join one of the most ethical companies in the world, with over one hundred years of history.
Join Ecolab and help us protect what is vital.

Ecolab is looking for an Order Management Technician to join the Nalco Water Equipment Customer Service Spain team.

The selected person will be responsible for managing the administrative cycle of orders related to equipment, materials, and services, from order receipt and validation to delivery, invoicing, and administrative closure.

We are looking for an organized, customer-oriented profile with the ability to manage different priorities, who will work in a coordinated manner with Sales, Engineering, Service, Purchasing, Finance, and Master Data teams, as well as with national and international customers, suppliers, and subcontractors.

• Manage customer orders related to standard and non-standard equipment, materials, and services from start to finish.
• Review and validate the information necessary to process orders, including customer data, equipment or materials, prices, dates, contractual conditions, and associated documentation.
• Register, update, and track orders in SAP, ensuring compliance with internal processes and necessary approvals.
• Create and track purchase requisitions for equipment, materials, and external services, coordinating the creation or modification of purchase orders.
• Follow up with suppliers and subcontractors, controlling confirmations, availability, delivery times, and service execution.
• Coordinate and communicate possible changes, deviations, or incidents with the different teams involved, customers, and suppliers.
• Manage the receipt of goods and services in SAP, reviewing delivery notes, service reports, and other supporting documentation.
• Review supplier and subcontractor invoices in OnBase, cross-checking them against purchase orders, recorded receipts, and available documentation.
• Coordinate the resolution of discrepancies related to prices, quantities, receipts, conditions, or pending information.
• Coordinate customer invoicing once delivery, service, or contract conditions are met, managing possible recalculations, credits, cancellations, or incidents when appropriate.
• Track costs associated with equipment projects.
• Keep documentation up to date and ensure the correct traceability of orders, invoices, suppliers, and projects.
• Collaborate on the registration, update, or reactivation of suppliers together with the corresponding teams.
• Participate in continuous improvement initiatives, identifying recurring incidents and opportunities to optimize administrative and operational processes.