Customer Service Contact Center Coordinator - Insurance Sector (Afternoon)

• Experience in the insurance sector
• Leadership and motivation skills
• High Microsoft Office level
• Analytical skills

• Applications with previous experience in the Aegon project will be positively valued.

At Servinform, a services company specializing in BPO and Call Center projects, we are looking to hire a Contact Center Coordinator for a project focused on customer service in the insurance sector.

• Ensure the constant and equitable workflow of the team members, as well as review efficiency and customer satisfaction indicators.
• Coordinate with the rest of the planning team the optimal execution of requested requirements, and the monitoring of impediments or risks that affect their fulfillment in advance.
• Ensure the optimal and excellent performance of the staff in charge, attending to productivity indicators, which must be reflected in Quality audit results and Customer satisfaction surveys.
• Guarantee excellent service standards and validate the training and development needs of their team members.
• Follow up weekly and monthly on the KPIs and objectives assigned to the platform with your team.