Customer Service Agent: English - Afternoon Shift

Remote, Spain·Added 18 days ago

Fever

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What they offer

Permanent contract
Per the ad.
Fully remote
Only from certain places, per the ad: “Candidates must reside in Spain”

What they ask for

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.

The role

Hey there!
We're Fever, the world's leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let's discuss this role and what you will do to help achieve Fever's mission.

About the role:

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the afternoon-shift position is 4:00 pm to 00:00 am (5 days/week) with 30 minutes of break.

You will be expected to:

What you'll do

Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.
Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
Work schedule: 4:00 pm - 00:00 am with 30 minute break

Requirements

What we're looking for

About you:

Previous experience in User Support or Customer Service positions are highly valuable.
Previous experience using Zendesk is preferred.
High English level (oral & written) and fluent in Spanish or English
Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
Have good communication and interpersonal skills.
Are a solution-oriented and reliable professional.
Are incredibly detail-orientated with excellent time-management skills.
Are flexible. Everything can change very quickly and you know how to adapt
Have excellent interpersonal and communication skills.
Be decisive and organized.
Love being part of a dynamic team in a growing company.
Candidates must reside in Spain

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

Pay & benefits

What you'll get

This role is located in Spain.

100% remote
Great work environment with a young, international team of talented people to work with!
Possibility to receive in advance part of your salary by Payflow
40% discount on all Fever events and experiences
Health Insurance
Gympass Membership

About Fever

Fever is a leading global entertainment discovery platform that connects millions of users with live events, immersive experiences, and cultural activities in cities around the world. Founded in Madrid, the company has grown into a major player in the entertainment industry, operating in over 100 cities across more than 20 countries. Fever uses data-driven insights to curate and promote events, from concerts and theater to pop-up exhibitions and culinary experiences, and has become a go-to platform for both consumers and event organizers.

In Spain, Fever is headquartered in Madrid, where it maintains a large and diverse team spanning engineering, data science, marketing, operations, and business strategy. The company's work culture is fast-paced, innovative, and highly collaborative, with a strong emphasis on data and creativity. For international professionals, Fever offers a truly global environment with teams from all over the world, and many roles require multilingual skills, making it an attractive destination for those looking to relocate to Spain and work in a dynamic, international setting.

Industry: Entertainment
Founded: 2012
Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid
Website: feverup.com

Good to know if you are moving

Fever is headquartered in Madrid, Spain, making it a great option for international professionals looking to relocate to Spain's capital.
The company has a strong international presence with offices in over 20 countries, offering opportunities for global mobility and cross-cultural collaboration.
Many roles at Fever require multilingual skills (e.g., Dutch, Italian, French, German), which can be a plus for international candidates.
Fever offers a dynamic, data-driven work environment with a focus on innovation in the entertainment industry.
The company has a graduate program for software engineers and creative roles, providing entry points for international talent.

In their own words

Additional information

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data,Fever - Candidate Privacy Notice

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