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Home Insurance Claims Handler

On-site in Tres Cantos·Part-time·Added 7 days ago (last checked 22 Oct)

Agency

Flexiplán

171 open roles

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Our summary

Hours: 20 hours a week
Work mode: On-site, Tres Cantos
Contract: Fixed-term, part-time hours
Languages: Catalan

Visa options

The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

- Immediate incorporation

- Initial contract through EULEN Flexiplan: 2 months temporary + 4 months temporary + permanent employment with the client.

- Paid initial training, Monday to Friday, morning shift from 9am to 3pm, and on-site position.

- There are three shift options:

-Monday to Friday: 20h/week, Mon-Fri from 9:30am to 1:30pm or from 10am to 2pm

-Monday to Friday: 20h/week, Mon-Fri from 4pm to 8pm

-Weekends, holidays, and Mondays: from 4pm to 11pm and Mondays from 4pm to 8pm.

- Salary: Normal hour: 8.08€/h.

Language bonus: 0.59€/hour
Weekend bonus: 0.59€/hour
Overtime bonus: 11.31€/hour
Holiday bonus: 12.12€/hour

The role

Do you have experience in telephone customer service in a call center? Are you looking for a new stable project where you can develop professionally within a multinational company?

Then, this might interest you!

From EULEN Flexiplan, Global Solutions Division of HR and Employment of the EULEN Group, we are selecting Telephone Managers for an Important Home Insurance Multinational located in Tres Cantos.

What you'll do

Review the policy coverage of policyholders, resolve any doubts or issues that may arise, coordinate with other departments and professionals the services provided in each case, and manage the claim process until its resolution.

What do we need?

- Verbal fluency, good command of office software, and accustomed to handling a high volume of calls
- Previous experience in telephone customer service in a call center, experience in home insurance processing, and excellent telephone customer service skills
- Residency in the province of the job location.
- Full availability.
- Aptitude, positive attitude, willingness to work and learn.

- Knowledge of the Catalan language will be valued

We are waiting for you!

About Flexiplán

Flexiplán is a staffing and HR services company operating under the EULEN Group, one of Spain's largest diversified service groups. It specializes in temporary employment, workforce outsourcing, and HR management solutions across various sectors including logistics, administration, healthcare, and industrial services. With a strong presence in Spain, Flexiplán connects businesses with qualified professionals for both short-term and long-term assignments.

For international professionals, Flexiplán offers a gateway into the Spanish job market, particularly in administrative, logistics, and technical roles. The company is part of a well-established group with a broad network of clients, providing opportunities for those seeking employment in Spain. While the work culture is rooted in Spanish business practices, the company also hires English-speaking teleoperators, indicating some roles may be accessible to non-Spanish speakers. However, most positions require Spanish language proficiency.