Flexiplán is the specialized temporary employment and recruitment division of Grupo EULEN, a leading Spanish multinational and a benchmark in the outsourced services sector. The company provides comprehensive human resources solutions, including temporary staffing, permanent recruitment, and HR consultancy, serving thousands of clients across industries such as logistics, manufacturing, and telecommunications.

For international professionals, Flexiplán serves as a significant gateway to the Spanish job market, offering a high volume of opportunities in various regions. The company frequently handles recruitment for roles requiring specific language skills, such as native French or English, making it a relevant contact for expats and relocators seeking to leverage their linguistic background in a professional Spanish environment.

Grupo EULEN was founded in 1962 in Bilbao by David Álvarez Díez, initially focusing on industrial cleaning services. Over the decades, it expanded into security, facility management, and HR services, with Flexiplán becoming its dedicated brand for temporary staffing and recruitment.

For international professionals

Flexiplán is a division of Grupo EULEN, one of Spain's largest employers with a global workforce exceeding 75,000 people.
The company maintains an extensive network of over 70 offices across Spain, providing job opportunities in secondary cities and industrial hubs.
They frequently recruit for multilingual profiles, particularly for technical and administrative roles requiring native-level proficiency in languages like French or English.
As a major HR agency, they offer a structured path for international workers to gain their first professional experience within the Spanish labor framework.

Home Insurance Claims Processor 20h

Flexiplán

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience in telephone customer service in a Call Center? Are you looking for a new stable project where you can develop professionally within a multinational company?

Then, this might interest you!

At EULEN Flexiplan, the Global HR and Employment Solutions Division of Grupo EULEN, we are selecting Telephone Managers for a major multinational home insurance company located in Tres Cantos.

What is your mission?

Review the policy coverage of the insured, resolve any doubts or problems that may arise, coordinate the services provided in each case with other departments and professionals, and carry out the follow-up of the claim until its processing is complete.

What do we offer?

- Immediate start

- Initial contract through EULEN Flexiplan with a temporary contract 2 + 4 + permanent incorporation with the client.

- Paid initial training from Monday to Friday, morning schedule from 9:00 AM to 3:00 PM, on-site position.

- There are three shift options:

- Monday to Friday: 20h/week from Mon-Fri 9:30 AM to 1:30 PM or from 10:00 AM to 2:00 PM

- Monday to Friday: 20h/week from Mon-Fri 4:00 PM to 8:00 PM

- Weekends, holidays, and Mondays: from 4:00 PM to 11:00 PM and Mondays from 4:00 PM to 8:00 PM.

- Normal Hourly Salary: 8.08 net/h.

Language bonus: 0.59 net /hour
Weekend bonus: 0.59 net/ hour
Overtime bonus: 11.31 net/ hour
Holiday bonus: 12.12 net/ hour

What do we need?

- Verbal fluency, good proficiency in office software, and accustomed to managing a high volume of calls
- Previous experience in telephone customer service in a call center, experience in home insurance processing, and excellence in telephone service
- Residence in the province of the vacant position.
- Full availability.
- Proactivity, positive attitude, and eagerness to work and learn.

- Knowledge of the Catalan language will be valued

We are waiting for you!

View original advert (Spanish)

¿Cuentas con experiencia en atención telefónica en un Call Center?, ¿buscas un nuevo proyecto estable donde poder desarrollarte profesionalmente en el marco de una compañía multinacional?

Entonces, ¡esto puede interesarte!

Desde EULEN Flexiplan, División de Soluciones Globales de RRHH y Empleo de Grupo EULEN, seleccionamos Gestores/as Telefónicos/as para Importante Multinacional de Seguros de hogar ubicada en Tres Cantos.

¿Cuál es tu misión?

Revisar las coberturas de la póliza de los asegurados, resolver cualquier duda o problema que pueda surgir, coordinar con otros departamentos y profesionales los servicios que se prestan en cada caso y llevar a cabo el seguimiento del siniestro hasta su tramitación.

¿Qué te ofrecemos?

- Incorporación inmediata

- Contrato inicial a través de EULEN Flexiplan con un contrato temporal 2 + 4 + incorporación indefinida con el cliente.

- Formación inicial retribuida de L a V, en horario de mañana de 9h a 15h y puesto presencial.

- Hay tres opciones de jornada:

-Lunes a viernes: 20h/semanal de L-V de 9:30h a 13:30h ó de 10h a 14h

-Lunes a Viernes: 20h/semanal de L-V de 16h a 20h

-Fines de semana, festivos y Lunes: de 16h a 23h y Lunes de 16h a 20h.

- Salario Hora normal: 8,08b/h.

Plus idioma: 0.59 b /hora
Plus Fin de Semana: 0,59b/ hora
Plus Hora Extra: 11,31b/ hora
Plus Festivo: 12,12b/ hora

¿Qué necesitamos?

- Fluidez verbal, buen manejo de ofimática y acostumbrados a gestionar un alto volumen de llamadas
- Experiencia previa en Atención telefónica al cliente en call center, experiencia en tramitación de Seguros hogar y excelencia en la atención telefónica
- Residencia en provincia del puesto vacante.
- Disponibilidad total.
- Predisposición, actitud, ganas de trabajar y aprender.

- Se valorará tener conocimientos de idioma Catalán