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Customer Service with Catalan

Hybrid in Madrid·Full-time·Added 1 month ago (last checked 26 Oct)

Agency

Michael Page España

2421 open roles

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Our summary

Salary: €21,200 - €23,000 a year
About €1,480 - €1,520 a month after tax.
Work mode: Hybrid, Madrid
Contract: Permanent, full-time hours
Languages: Catalan

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Skills

Business Services

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Permanent contract directly with the company.
2-3 years of experience in home claims processing
Contract: Permanent
Location: Tres Cantos or Alcorcón, 2 days on-site and 3 days remote work
40h weekly shifts with 1 weekend per month and 6 holidays per year (weekends and holidays are remote work)
Schedules, two shifts to choose from, 8:00-16:00h and 15:00-23:00h
Salary for 40h if you have experience in home insurance claims: €21,500 gross/annual + Language bonus €1,544
+ 8.5% variable
Salary for 40h if you have experience in customer service but not in claims processing: €19,670 gross/annual + language bonus = €21,213 gross/annual + 8.5% variable.

The role

A recognized company in the insurance sector is looking for 4 home claims handlers who speak Catalan.

Customer Service with Catalan
Insurance company

What you'll do

Management of insured incidents related to home claims when they claim due to dissatisfaction. The candidate must be able to analyze the case, coordinate an appropriate response, and ensure customer satisfaction.

Who are we looking for (M/F/D)?

Minimum 2 years of experience in: Home claims processing.
Bilingual Spanish and bilingual or high-level Catalan
Telephone assistance.
Proficiency in the Microsoft Office suite.
Ability to handle a high volume of work.
Flexibility and adaptability to change.
Ability to interpret expert reports.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.