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Overview
Job details
Fully remote
Only from certain places, per the ad: “Remote within Europe”
Requirements
Have the right to work in Spain
Foundever doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Have 5+ years of experience
Senior-level role.
Pay & benefits
What you'll get
- Direct ownership over foundational observability and delivery systems powering enterprise-scale products.
- A modern, cloud-native tech stack with high autonomy over technical execution.
- Flexible working options (Remote within Europe).
- A collaborative, engineering-first environment focused on continuous delivery, modern workflows, and blameless operations.
Requirements
What we're looking for
- 5+ years of experience in Platform Engineering, SRE, or DevOps roles.
- Extensive production experience running, troubleshooting, scaling, and maintaining workloads, StatefulSets, and DaemonSets.
- Hands-on LGTM Observability Stack Experience:
-
- Demonstrated proficiency operating and querying Loki (LogQL) and Mimir / Prometheus (PromQL).
- Working experience with distributed tracing via Tempo (OpenTelemetry standards).
- Direct experience with modern telemetry collectors, specifically Grafana Alloy (or OpenTelemetry Collector / Promtail).
- Clear understanding of high cardinality, multi-tenancy, and object storage lifecycles for metrics and logs.
- Proven experience deploying, configuring, and managing multi-cluster applications declaratively using ArgoCD (ApplicationSets, sync policies, and rollback strategies).
- Proven ability to build robust.gitlab-ci.yml pipelines, configure custom runners, and structure CI stages for containerized platform tooling.
- Proficiency writing modular Terraform and packaging applications with Helm.
- Active, hands-on experience leveraging AI-assisted development tools (e.g., Claude Code, Cursor, or GitHub Copilot) to streamline coding, debugging, and automation tasks.
- Strong automation skills in Bash, Python, or Go.
- Professional working proficiency in English (written and verbal).
Nice to have
- Experience collaborating on software supply chain security initiatives, including vulnerability tracking and SBOM governance using tools such as Dependency-Track.
- Experience with Backstage service catalogs and software templates.
- Familiarity with Keycloak administration, OIDC/OAuth2 concepts, and realm configurations.
The role
We are looking for an experienced and pragmatic Senior Platform Engineer to join our Shared Services and Common Tools team. In this role, you will take direct technical ownership of our cloud-native observability ecosystem and core developer platform capabilities that support our internal engineering teams.
You will design, scale, and maintain and evolve our multi-tenant telemetry infrastructure while driving automated delivery pipelines and GitOps practices. Working alongside the Tech Lead, you will champion automated CI/CD workflows, declarative deployments, infrastructure as code, and AI-assisted development practices within an Agile/Scrum environment.
What you'll do
- Design, operate, and scale our multi-tenant distributed observability stack (LGTM: Grafana, Loki, Tempo, Mimir) hosted on Kubernetes.
- Configure, tune, and maintain telemetry ingestion using Grafana Alloy (metrics scraping, log stream processing, and distributed tracing export via OTLP).
- Manage and reconcile application states and platform deployments declaratively using ArgoCD.
- Design, build, and optimize automated pipelines using GitLab CI/CD, defining reusable CI templates, testing stages, and deployment triggers.
- Automate and manage underlying cloud infrastructure, object storage, and Kubernetes resources using Terraform and Helm.
- Support shared platform services, including centralized IAM integration with Keycloak and developer onboarding via Backstage (Internal Developer Portal).
- Monitor platform health, manage high-cardinality telemetry data, configure retention/compactor rules, and establish alerting and SLOs.
- Leverage AI-assisted coding tools to accelerate platform development, documentation, and troubleshooting.
About Foundever
Foundever is a global leader in customer experience (CX) and business process outsourcing (BPO), providing customer service, sales, and technical support solutions to a wide range of industries. With a workforce of over 100,000 employees across more than 45 countries, the company operates contact centers and digital transformation services for major brands worldwide. Its global headquarters is in Miami, USA, and it is one of the largest CX providers in the world.
In Spain, Foundever has a significant presence with multiple delivery centers in cities such as Madrid, Málaga, Sevilla, and Barcelona. The company is known for its multilingual and multicultural work environment, frequently hiring international professionals for roles supporting various European markets, including German, French, Italian, Dutch, and Portuguese. For international hires, Foundever offers opportunities to work in a dynamic, fast-paced environment with career growth in customer service, sales, AI, and technology, making it an attractive option for those looking to relocate to Spain.
- Industry
- BPO
- Founded
- 2021
- Employees
- 100,000+
- Headquarters
- Miami, USA
- In Spain
- Madrid, Málaga, Sevilla and 1 more
- Website
- foundever.com
Good to know if you are moving
- Foundever has multiple offices in Spain, including Madrid, Málaga, Sevilla, and Barcelona, offering a variety of locations for relocation.
- The company frequently hires for multilingual roles (German, French, Italian, Dutch, Portuguese), making it a good fit for international professionals with language skills.
- Many positions offer hybrid work models, providing flexibility for employees.
- Foundever provides opportunities for career growth in customer service, sales, AI, and technology, with roles ranging from entry-level agents to senior technical leads.
- The company is a global leader in CX, offering a stable and well-established work environment for international hires.
In their own words
About the company & team
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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