Customer Service Operations - Underwriting Support Corporate Insurance

Let us tell you what we are looking for. For us, the most important thing is to discover your skills!

Here's what we're looking for. The most important thing for us is to get to know and discover your skills!

• Customer and business orientation.
• Organisational skills and attention to detail.
• Proactivity and the ability to work collaboratively with multidisciplinary teams.
• Ability to communicate clearly and transmit information, both orally and in writing, to different internal and external interlocutors.
• Interest in developing a global vision of the corporate insurance business.

• Having a university technical degree in engineering (preferably civil engineering), Law, Business Administration, or similar will be valued.
• Previous experience in the insurance sector (insurers, brokers, or underwriting areas), as well as in operations, claims, customer service, or business support positions, will be valued.
• Advanced English is a plus.
• Knowledge of Microsoft Office will be valued.

We offer you stability from day one, with a permanent contract, so you can focus on what motivates you.
Our working hours are flexible, and you will have the possibility to work more than 50% of your time remotely.
You will enjoy an additional compensation package, as our model includes a pension plan and meal allowance; you can also request flexible remuneration to access other services such as childcare, transport card, or training support.
You will have up to 30 working days of vacation to disconnect and come back with recharged batteries (including vacation days, personal days, and company holidays). Additionally, if you work at the Madrid or Barcelona headquarters, you will have access to a gym where you can work out on your own or attend guided classes.
You will participate in an international and cross-functional environment with the opportunity to work on projects with different teams and countries.
We care about your development, which is why we offer an interesting 'a la carte' continuous training package to help you boost your professional career.

The person will perform underwriting, client, and broker support functions in the Customer Service Operations position at Generali Spain for the Global Corporate & Commercial business unit, the Generali Group unit that provides P&C insurance coverage to medium and large companies, as well as to international businesses. The unit operates at a global level and through an integrated Group-wide approach with a central management team and specialized teams active in different countries.

Within the GC&C unit, the person may contribute to offering excellence in service to GC&C clients and brokers, guaranteeing efficient management of the operational processes associated with the assigned line of business based on the candidates' profile and preferences (Engineering, Marine, or others).

The position acts as a connection point between clients, brokers, underwriters, and internal teams, supporting underwriting activity, service quality, and continuous process improvement, contributing to the achievement of the area's growth and profitability objectives.

• Manage the issuance of policies, endorsements, renewals, and contractual documentation for the assigned lines of business (Engineering, Marine, or others).
• Act as the operational point of contact for clients and brokers, guaranteeing an agile and coordinated response to their inquiries and needs.
• Support Underwriters in the collection, validation, and follow-up of information necessary for risk assessment and quoting.
• Prepare and coordinate documentation related to new business opportunities and renewals.
• Monitor new operations and renewals, guaranteeing compliance with agreed deadlines.
• Coordinate the resolution of operational incidents, contributing to an excellent customer experience.
• Collaborate with the Underwriting and Risk Engineering teams in obtaining and analyzing the technical information necessary for underwriting.
• Guarantee the quality and consistency of the information recorded in the corporate systems.
• Participate in continuous improvement, automation, and process simplification initiatives.
• Support the implementation of new products, processes, and tools within the assigned lines of business.
• Contribute to relieving the administrative and operational workload of the underwriting teams to favor greater dedication to technical and commercial activities.
• Maintain a fluid relationship with brokers and internal teams to ensure efficient service aligned with business needs.