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Customer Service Telephone Agent with English

On-site in Barcelona·Added 13 days ago (last checked 4 Oct)

Gi Group España

791 open roles

Overview

Job details

  • €8.78 an hour

    Gross, as stated in the ad.

  • 12 salary payments a year

    The extra payments are folded into the monthly ones, per the ad.

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

Find jobs with visa support

Requirements

  • Work in English

    English is required, per the ad.

  • Work on-site in Barcelona

    No relocation package mentioned.

Benefits

  • Private health insurance

    Per the ad: paid by the employer, or taken through flexible pay.

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

✨ Requirements:

  • Native or bilingual English.

Pay & benefits

What you'll get

? Salary:

8.78 €/hour gross + 0.89 €/hour per language in case you have the required level of English.

Prorated extra payments + vacation days to be enjoyed.

The role

Currently, we are looking for a CUSTOMER SERVICE TELEPHONE AGENT WITH ENGLISH for DKV.

What you'll do

What will you do?

  • You will handle inquiries related to medical authorizations, incidents, coverage, and other matters related to DKV's service. You will be the first point of contact to assist policyholders in a professional and friendly manner.

How you'll work

  • Temporary 3-month contract.
  • Hiring through an ETT (Temporary Employment Agency).

⏰ Schedule:

  • 37.5 h/week schedule, from Monday to Friday and local holidays.
  • Morning shift: 9:00-16:30 h.
  • Afternoon shift: 13:30-21:00 h.

? Modality:

  • On-site work in Barcelona.

Hybrid modality

? Mixed modality: 3 days online and 3 days on-site.

Hiring process

? Selective training:

To join the position, it will be essential to previously pass a selective training course.

? From 08/10/2026 to 16/10/2026

⏰ Schedule: 9:00-16:00 h

There will be no training on 12/10.

Joining the position, once the training is passed, is planned for 19/10/2026.

To pass the training, three fundamental aspects will be taken into account:

  • Attendance for all training days.
  • Attitude and participation during the course.
  • Passing the corresponding evaluative tests.

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.

Industry
Staffing

In their own words

About the company & team

From Gi Group, the temporary and permanent placement services firm of Gi Group Holding, the Italian multinational leader in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple, we take care of you and we are concerned with enhancing your professional career.

Would you like to work in a company that bets on talent, professional growth, and a good working environment? We are looking for committed, responsible people with a desire to learn to join our Customer Service department for DKV, a company specializing in health insurance.

And well, are you ready? A quality job opportunity and personalized, close treatment are waiting for you.

Sign up for the offer and join the Gi Group team! We are waiting for you because #OurCommitmentIsYou.

Additional information

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data are part of a file owned by Gi Group Spain ETT S.L.U. and are processed solely for the purpose of maintaining the relationship established with you. You can exercise your rights of access, rectification, cancellation, and opposition by writing to Paseo de la Castellana, 89, 5th Floor, 28046, Madrid.

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