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Telephone Agent – Life and Pension Insurance

Hybrid in Sant Cugat del Vallès·Added 2 months ago (last checked 19 Oct)

Agency

Personal 7

436 open roles

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Overview

Work mode: Hybrid, Sant Cugat del Vallès
Contract: Temporary contract
Hours: Fixed shift
Benefits: Life insurance

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Contract through an employment agency.
Salary according to the Interprofessional Minimum Wage + language bonus.
Hybrid work model: 20% on-site and 80% remote once training is completed and autonomy in the role is achieved.
Start date scheduled for September 14, 2026.
Location in Valencia

The role

What you'll do

Handling and managing customer calls.
Managing insurance policies.
Managing pension plans and savings insurance.
Managing benefits and claims.
Managing pension plan transfers.
Resolving and following up on complaints.
Handling payments and other administrative tasks related to the service.
Recording and updating information in management tools.

How you'll work

Morning shift: from 08:00 to 16:00.
Afternoon shift: from 12:00 to 20:00, with 1 hour.
Work on holidays is included as required by service needs.

Job description

Grupo Constant, a business group with over 35 years of experience in the sector. We work with established companies and offer well-organized positions with clear conditions from the start.

We are not just looking for someone to answer calls; we are looking for a person with a sales-oriented mindset, the ability to handle objections, and a customer service vocation in a structured and dynamic environment.

We are currently looking to bring on a Phone Agent – Life and Pension Insurance for one of our clients in Barcelona, Sant Cugat.

Requirements

Experience or knowledge in managing insurance.
Experience in phone-based customer service or previous experience in a BPO.
Experience working with Office tools.
Ability to learn and adapt.
Customer orientation.
Proactivity and responsibility.
Ability to work as part of a team.
Organized, methodical, and results-oriented person.
Availability to work morning or afternoon shifts.

About Personal 7

Personal 7 is a Spanish staffing and recruitment agency headquartered in Barcelona, with a strong presence across the country. The company specializes in connecting businesses with qualified personnel across a wide range of sectors, including hospitality, logistics, administration, and industrial roles. Their platform serves as a bridge between job seekers and employers, offering a diverse array of temporary, permanent, and seasonal positions throughout Spain.

With a significant operational footprint in Spain, Personal 7 is highly relevant for international professionals seeking employment in the country. The company's work culture is dynamic and fast-paced, reflecting the diverse industries it serves. For international candidates, the company offers a direct entry point into the Spanish job market, with many roles that do not require a high level of Spanish proficiency, making it an accessible option for those looking to relocate. Their extensive network of client companies across various sectors provides a unique opportunity to gain experience in different fields.