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Phone Agent with Catalan - Barcelona

Reale Seguros·Barcelona, Spain

What they offer

  • Fixed-term contract

    Full-time hours.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Work on-site in Barcelona

    No relocation package mentioned.

Pulled from the advert automatically — the full ad is what counts.

This job was published 6 months ago

Read the full advert

About the role

Build your career with us

Join a leading company in the insurance sector

At Reale Seguros, people are our main value

What is it like to work at Reale?

What you'll do

What will you have to do?

The Contact Center Agent profile handles claims opening for Auto insurance, performing customer service duties, providing advice, and opening claims.

Some of the more specific duties of the Phone Agent in Barcelona include:

Answering and handling calls from customers and intermediaries, providing information about claims management.

Preparing claim files, carrying out the necessary procedures, and forwarding all required documentation to the claims handler, as well as recording all relevant information for proper file processing.

Managing surveyor notifications, informing about approved workshops and their advantages, and resolving issues related to the notifications themselves.

Informing workshops and suppliers about the status of their invoices and surveys.

.

Managing alarms flagged in the CTI/CRM system.

Escalating incidents to supervisors for forwarding to the appropriate departments.

Nice to have

A bilingual or advanced level of English will be valued.

About the company & team

At Reale Seguros, we offer the experience and learning that only a major company with a strong track record can provide. The place of employment will preferably be at our Barcelona office. We offer a temporary contract with full-time or intensive hours depending on the time of year. Reale Seguros holds the most highly regarded certifications for a workplace: Great Place to Work, Family-Responsible Company, Gender Equality, and Rational Schedules certifications.

Hiring process

What will the selection process be like?

Fill out the registration form. It will only take a minute.

Online Test

Take the tests that will help us understand your profile and strengths

Meet the team

Take part in our personal interview to better understand your interests and motivations

Welcome to Reale!

Join our excellent commercial network

Build your career path with us

Who are we looking for?

We are looking for professionals who preferably have experience in a Contact Center and university studies, although this is not essential.

The selected candidate should demonstrate a clear customer service orientation, teamwork skills, and organizational ability.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Reale Seguros

Reale Seguros

Insurance

View company profile
International company
5000 employees
Spain HQ: Madrid

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Apply at Reale Seguros