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Insurance Customer Retention Agent

On-site in Madrid·Added 15 days ago

Still open when we checked on 28 Sept

Gi Group España

736 open roles

Overview

Job details

  • €9.39 an hour

    Gross, as stated in the ad.

  • 12 salary payments a year

    The extra payments are folded into the monthly ones, per the ad.

  • Fixed-term contract

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Madrid

    No relocation package mentioned.

Benefits

  • Private health insurance

    Per the ad: paid by the employer, or taken through flexible pay.

Skills

This job was automatically translated to English.

Pay & benefits

What you'll get

€9.39 gross/hour, with prorated holidays and extra pay.

The role

We are looking for Retention Agents to join a leading health insurance company in Spain (with its own network of hospitals and medical centers) for our team in Madrid. If customer interaction motivates you, this position is for you!

What you'll do

You will manage incoming calls from customers requesting to cancel their products:

  • Detect the real reason for the cancellation request (need, objection, dissatisfaction, price, usage, etc.).
  • Build loyalty by applying a retention script (without offering discounts).
  • Secure the customer's continuity whenever possible.
  • If it ultimately proceeds, process the sending of the cancellation form to complete the request.

How you'll work

  • 30 h per week: 09:00 to 15:00, Monday to Friday
  • 25 h per week: 15:00 to 20:00, Monday to Friday

2-month temporary contract, with the possibility of extension depending on performance and service needs.

On-site in offices located in the Suanzes (L5) area

Later on, depending on results and service needs, there is the possibility of a hybrid teleworking modality.

There will be a training period (selective and unpaid) of 5 days on-site during the following hours: 09:00 to 15:00 in their offices, starting on 05/10.

Start date: 13/10 after successfully completing training.

Hiring process

Sign up for the offer and join the Gi Group team! We are waiting for you because #OurCommitmentIsYou.

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.

Industry
Staffing

In their own words

About the company & team

From Gi Group, the temporary and permanent placement services firm of Gi Group Holding, the Italian multinational leader in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple, we take care of you and we are concerned with enhancing your professional career.

Additional information

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data are part of a file owned by Gi Group Spain ETT S.L.U. and are processed solely for the purpose of maintaining the relationship established with you. You can exercise your rights of access, rectification, cancellation, and opposition by writing to Paseo de la Castellana, 89, 5th Floor, 28046, Madrid.

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