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Call Center Trainer with Catalan in Supermarket

On-site in Barcelona·Full-time·Added yesterday (last checked 10 Nov)

Agency
Gi Group España

388 open roles

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Our summary

Salary
€18,707 a year

About €1,400 a month after tax.

Hours
Split day (jornada partida) · Monday to Friday
Work mode
On-site, Barcelona
Contract
Permanent, full-time hours
Spanish
Expected (ad in Spanish)
Other languages
Catalan

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

  • Salary: according to the Contact Center collective agreement for this position: €18,707.27 gross/year.

The role

Currently, from the MADRID delegation, we are looking for SUPERMARKET TRAINERS, for BARCELONA.

What you'll do

  • Functions:
  • Compliance with methodology and support in project management
  • Control of the Onboarding/Welcome phase for agents.
  • Training of agents in procedures, tools, and Campaign scripts.
  • Administrative management and report preparation

How you'll work

  • Increasing contract: 39 hours per week from MONDAY TO FRIDAY
  • Schedules and shifts: Split shift with 1h break from 10 to 19h.

Additional information

  • Profile:
  • CATALAN minimum B2.
  • Experience as a trainer in a call center.
  • Leadership oriented towards results and continuous improvement.
  • Assertive, clear communication adapted to different profiles.
  • Ability to manage conflicts, mediate, and resolve team incidents.
  • Skill in providing constructive feedback and conducting coaching sessions.
  • Ability to motivate the team and foster collaborative work.

Increasing contract

  • Contract Type: COMPANY contract for 6 months with a 2-month probationary period + permanent.

Education

  • Training: 1 week of training with the client in Madrid (expenses paid)

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.

Industry
Staffing

In their own words

About the company & team

  • Work area: at our Barcelona center (Centro AV. Diagonal 67)
All open roles at Gi Group España

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