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Call Center Coordinator with Catalan

On-site in Barcelona·Full-time·Added today (last checked 4 Nov)

Agency

Grupo Crit

861 open roles

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Our summary

Salary: €18,707 a year
About €1,400 a month after tax.
Hours: Split day (jornada partida) · Includes weekends
Work mode: On-site, Barcelona
Contract: Permanent, full-time hours
Languages: Catalan

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Call Center

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum B2 Catalan.
Previous experience as a Team Leader or Coordinator in a Call Center / Contact Center.
Medium-high level of Excel and Google Sheets.
Experience working with CRM and Contact Center management tools.
Leadership skills and results orientation.
Clear and assertive communication.
Ability to manage conflicts and provide constructive feedback.
Organization, ability to prioritize, and attention to detail.

Pay & benefits

What you'll get

Direct contract with the company: 3 initial months + possibility of a permanent contract.
Full-time schedule of 39 hours per week.
Split shift from 10:00 to 19:00, with a 1-hour break.
Work from Monday to Sunday, with 2 weekends off per month.
Salary: €18,707.27 gross/year, according to the Contact Center collective agreement.
100% on-site modality in Barcelona (Diagonal Mar area)
1 week of initial training with the client in Madrid, together with the structure team, with expenses covered by the company.
Joining a project within an international company.

The role

Do you have experience coordinating teams in a Contact Center and are you motivated to lead, support, and develop people?

We are looking to hire Team Leaders / Call Center Coordinators for a stable project in Barcelona. If you have experience managing teams, a results orientation, and a good level of Catalan, we want to meet you!

What you'll do

Coordinate, motivate, and provide daily support to the agent team.
Monitor quality and performance through monitoring and quantitative and qualitative indicators.
Manage team attendance: schedules, permits, vacations, punctuality, and absenteeism.
Accompany new hires during their onboarding and adaptation phase.
Detect training needs and conduct training and coaching sessions.
Train agents in procedures, tools, and campaign scripts.
Manage and resolve incidents and possible conflicts within the team.
Monitor compliance with procedures and work rules.
Prepare reports and perform administrative tasks associated with service coordination.
Work on the motivation, development, and continuous improvement of the team.

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.