After-Sales Maintenance Manager (Industrial Water Sector)

• Permanent contract directly with the client company.
• Schedule from Monday to Friday, 8:00 to 17:00 h, with schedule flexibility.
• Integration into a solid business group within a strategic sector such as environmental treatment and water purification.
• Professional development leading a technical team and an industrial client portfolio.

If you have experience in team and customer management in industrial environments and you are motivated to join a company where service quality and efficient incident resolution are a priority, we would love to meet you!

At Gi Group, we are looking for an After-Sales Maintenance Manager to join directly a major expanding company in the industrial wastewater treatment and purification sector located in Zaragoza.

We are looking for a person with a solid track record in team management and customer service, accustomed to leading incident resolution in industrial environments and interested in being part of a consolidated project.

• Customer relationship management: Regular interlocution with customers for inquiries, incidents, and service needs; fluid communication with plant, production, maintenance, and environmental managers; periodic satisfaction monitoring and detection of improvement opportunities.
• Incident and service management: Reception, prioritization, and coordination of the response together with the after-sales team, engineering, and laboratory; continuous monitoring until definitive resolution and analysis of recurring incidents to propose preventive measures.
• Internal and team coordination: Planning and leadership of the technical team, conveying customer needs to technical areas, and monitoring deadlines and commitments.
• Spare parts management: Control of parts necessary for maintenance, orders to suppliers, and stock management.
• Service monitoring: Control and monitoring of maintenance contracts and the client portfolio in the assigned area.