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Per the ad.
Have the right to work in Spain
Gi Group España doesn't mention sponsorship in the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.
This job was automatically translated to English.
Experience: minimum 3 years managing teams.
Tools: advanced level of Microsoft Office, especially Excel.
Salary range: 21-23K
Requirements:
From Gi BPO, an important multinational, we are looking for a Supervisor with experience leading teams and managing daily operations, to guarantee compliance with deadlines, objectives, and service levels in a dynamic and customer-oriented environment.
What will your duties be?
Operational leadership and service coordination with direct communication with the client.
Conducting weekly follow-up meetings (progress, productivity, incidents/blockers, KPIs, and SLAs).
Team supervision: task distribution and monitoring of daily objectives.
Workload planning and resource optimization to meet deadlines.
Management of operational capacity during demand peaks: contingencies, continuous training, and coverage of absences.
Training, coaching, and evaluation of the team to enhance performance and development.
Preparation of reporting and monitoring of indicators.
Conditions:
Schedule: Full Time
Location: Madrid
Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.
Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.
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