Lead Data Platform & Technical Office
Tecdata Engineering3d ago
Lead the definition and implementation of a Data Technical Office focused on governance and industrialization.
€60kRemote from SpainBlue Card threshold
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85,000+ live jobsBPO Coordinator
Hybrid in Madrid·Added 2 months ago
Still open when we checked on 26 Sept
Tecdata Engineering
1401 open roles
Overview
Job details
Hybrid
Office and home days — the ad has the split.
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Be near Madrid for hybrid days
No relocation package mentioned.
Skills
This job was automatically translated to English.
The role
Do you have experience coordinating BPO teams and managing client relationships? We are looking for a BPO Coordinator with leadership capacity, a results orientation, and organizational skills to lead a strategic service in a hybrid modality in Madrid.
What you'll do
Act as the single point of contact between the BPO team and the client.
Coordinate and supervise the team's work, ensuring compliance with service objectives.
Participate in periodic follow-up meetings with the client.
Review activity progress and monitor team productivity.
Manage incidents, risks, and blockers, ensuring rapid resolution.
Track KPIs and SLAs, proposing improvement actions when necessary.
Plan upcoming waves of work and coordinate task distribution.
Prepare follow-up reports and maintain fluid communication with all parties involved.
How you'll work
Hybrid model (availability to travel to the client's offices at key moments, especially during project kickoff, training, and follow-up meetings).
Requirements
Previous experience as a BPO Coordinator, Team Lead, or in similar roles.
Experience in team coordination and operational service management.
Ability to track performance indicators (KPIs) and service level agreements (SLAs).
Planning, organization, and incident resolution skills.
Excellent communication skills and customer orientation.
Availability to travel to the client's offices when the project requires it.
About Tecdata Engineering
Tecdata Engineering (TECDATA ENGINEERING) is a technology consulting and services provider specialized in global technology projects, with a portfolio covering custom software development, legacy modernization, managed services, cloud infrastructure, Salesforce, cybersecurity (including SOC, pentesting and NIS2 compliance), and data & AI services, alongside IT talent services such as headhunting and staff augmentation. The company reports being founded in 2012 with around 500 employees ("Compañeros 500") and 5M in billing, and forms part of a broader technology consulting group with more than 550 consultants across 5 countries. It states it is present in major economic sectors including banking, telecommunications, and insurance.
In Spain, Tecdata Engineering hires across multiple locations including Madrid, Barcelona, and Bilbao, with a significant share of openings marked "Completamente remoto" (fully remote) or hybrid. Its careers portal organizes vacancies into departments such as Desarrollo y QA, Ciberseguridad, Cloud, DevOps, Sistemas y Producción, Gestión de Proyectos, Comercial, and RRHH, and current openings range from COBOL and mainframe-adjacent banking roles to data engineering, Salesforce, SAP, cybersecurity, and air traffic management QA. For international professionals considering a move to Spain, the volume of remote-eligible roles across the country is notable, though the company's careers and website content is published in Spanish.
- Industry
- IT Services
- Founded
- 2012
- Employees
- 500
- Website
- tecdata.es
Good to know if you are moving
- Many openings are advertised as fully remote within Spain, e.g. "Senior Data Scientist – GCP Madrid · Completamente remoto" and "ML ENGINEER Madrid · Completamente remoto".
- Hiring activity in Spain includes Madrid, Barcelona, and Bilbao, with hybrid and on-site arrangements depending on the role.
- The company reports around 500 employees ("Compañeros 500") and was founded in 2012.
- It is part of a technology consulting group with more than 550 consultants operating in 5 countries.
- Its client sectors include banking, telecommunications, and insurance, so many roles involve regulated, enterprise-grade environments.
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