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Customer Service Teleoperator for Appointment Scheduling in the Flu Campaign

Hybrid in Madrid·Added 9 days ago (last checked 13 Oct)

Agency
Gi Group España

791 open roles

Overview

Salary
€9.39 an hour
Payments
12 salary payments a year
Work mode
Hybrid, Madrid
Contract
Fixed-term contract
Languages
Catalan

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

Nice to have

- Speaking Catalan or English will be positively valued (but is not essential)

The role

Currently, from the MADRID delegation, we are looking for a CUSTOMER SERVICE TELEPHONE AGENT IN THE HEALTHCARE SECTOR in an on-site modality.

What you'll do

We tell you the main requirements and other skills for the position:

- Handling patient calls.

- Consulting various computer systems.

- Scheduling and managing cancellations or changes of flu appointments.

- BO management.

How you'll work

  • MORNING SHIFT: Time slot from 8:00h to 15:00h (with a standard weekly working day of 35 hours, Monday to Friday.
  • AFTERNOON SHIFT: Time slot from 15:00h to 21:00h (with a standard weekly working day of 25 hours, Monday to Friday.

The exact shifts and working hours will be specified within each time slot.

Contract Type: Two-month temporary contract. Possibility of extension. With the probationary period established by law.

Salary: €9.39 gross per hour. Pro-rated holidays and extra payments.

Work area: On-site at your offices located in Suanzes, Madrid, 28027. Once the learning curve is overcome, hybrid remote work can be evaluated.

Training course: 5-day training course. Selective and unpaid. From 13/10/2026 to 19/10/2026

  • Morning shift training: from 9:00 to 15:00 (first day online, the rest on-site)
  • Attendance is mandatory throughout the entire duration of the training, as essential content for the correct performance of the position will be taught.

Start date: Immediate once training is completed 20/10/2026

And well, are you ready? A quality job opportunity and personalized, close treatment are waiting for you.

Sign up for the offer and join the Gi Group team! We are waiting for you because #OurCommitmentIsYou.

what can we offer you?

And from our side, what can we offer you?

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.

Industry
Staffing

In their own words

About the company & team

From Gi Group, the temporary and permanent placement services firm of Gi Group Holding, the Italian multinational leader in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple, we take care of you and we are concerned with enhancing your professional career.

Additional information

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data are part of a file owned by Gi Group Spain ETT S.L.U. and are processed solely for the purpose of maintaining the relationship established with you. You can exercise your rights of access, rectification, cancellation, and opposition by writing to Paseo de la Castellana, 89, 5th Floor, 28046, Madrid.

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