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Customer Service Teleoperator

Hybrid in Madrid·Full-time·Added 20 days ago

Digi Spain

124 open roles

Overview

Job details

  • Permanent contract

    Full-time.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Be near Madrid for hybrid days

    No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

  • Job stability
  • Salary above the collective agreement.
  • Permanent contract
  • Full-time.
  • Paid training.

The role

We are a telecommunications operator present in the Spanish market since 2008, offering fixed and mobile telephone and internet services, as well as television. We have our own high-performance fiber optic network that allows us to be leaders in internet access speed; and focused on the residential segment, we have our own stores and a wide distribution network for the commercialization of our services throughout Spain.

We are looking to hire teleoperators for our Customer Service department to handle incoming calls from DIGI customers.

Job requirements

  • Availability to work full-time on the afternoon shift (Monday to Sunday on a rotating basis, availability between 8:00 and 15:00, and the schedule cannot be chosen, rotating by weeks).
  • Availability to work in our Alcobendas offices for at least the first three months. Subsequently, the possibility of 75% teleworking.
  • Experience in customer service or a similar role, preferably in telecommunications companies.
  • Good command of computer tools (Word, Excel).
  • Accustomed to using customer management and ticketing applications.

About Digi Spain

Digi Spain is the Spanish subsidiary of Digi Communications, a major European telecommunications group headquartered in Bucharest, Romania. The company operates as a mobile virtual network operator (MVNO) and also provides fixed broadband services, including FTTH (fiber-to-the-home) installations, across Spain. With a strong focus on competitive pricing and expanding its network infrastructure, Digi Spain has grown rapidly, offering services to both residential and business customers.

In Spain, Digi has established a significant presence with offices and operations in multiple cities, including Madrid and Barcelona, and is actively expanding its fiber network across the country. The company is known for its dynamic work environment and offers numerous field-based roles such as FTTH installers, commercial agents, and technical positions, making it an attractive option for international professionals seeking hands-on roles in the telecom sector. Digi Spain values operational efficiency and customer satisfaction, providing opportunities for career growth in a fast-paced industry.

Industry
Telecom
Founded
2008
Employees
1,000–5,000
Headquarters
Bucharest, Romania
In Spain
Madrid, Barcelona

Good to know if you are moving

  • Digi Spain is part of a large European telecom group, offering potential for career growth within the broader Digi Communications network.
  • The company is actively expanding its fiber network across Spain, creating numerous field-based roles such as FTTH installers and technicians.
  • Many roles are customer-facing and may require Spanish language skills, but technical positions may be accessible to international candidates with relevant experience.
  • Digi Spain has a strong focus on competitive pricing and operational efficiency, which can provide a dynamic and fast-paced work environment.
  • The company has a presence in multiple Spanish cities, offering opportunities in various regions beyond Madrid and Barcelona.

In their own words

About the company & team

We belong to the DIGI Communications Group with over 30 years of experience in the telecommunications sector. Originating from Romania, where we have our main business, we are also present, in addition to Spain, in Portugal, Italy, and Belgium.

Additional information

What can we offer you?

All open roles at Digi Spain

Location

Digi Spain · Madrid

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