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Customer Service Agent - Service Desk

On-site in Madrid·Part-time·Added 24 days ago

Still open when we checked on 1 Oct

Randstad España

5458 open roles

Overview

Job details

  • €9.50 an hour

    Gross, as stated in the ad.

  • Fixed-term contract

    Part-time.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Madrid

    No relocation package mentioned.

  • University degree

    “Licenciatura o grado” — per the ad.

Skills

This job was automatically translated to English.

Requirements

Nice to have

  • Experience in environments with service indicators (SLA/KPI), knowledge bases, and continuous process improvement is valued.
  • Valuable knowledge: ITIL Foundation Certificate (Basic Level), Agile methodology or equivalent.
  • Handling of ticketing tools, ACD, CRM, and payment gateways (jira, salesforce).
  • Bachelor's degree
  • Desirable English level B2 or higher

Pay & benefits

What you'll get

  • Temporary contract: 3 months with the possibility of extension and subsequent possibility of joining the permanent staff
  • Schedule: rotating from Monday to Friday between 9:00 and 20:00 (40h per week) with the possibility of performing on-call shifts some Thursdays or Fridays until 21:00 and some Saturdays. On-site
  • Salary: €9.50 gross per hour
  • Location: Suances metro area

The role

Do you want to work as a telephone customer service agent? Do you enjoy offering help or resolving questions and problems? Are you available to start in September? This offer is for you!

What you'll do

  • multichannel support: telephone, email, and request management platforms.
  • management, monitoring, and resolution of user incidents and requests.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry
Staffing
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