Quality Manager

·Minimum of 3 years of experience in a similar quality position, preferably in the automotive, dealership, or service sector.

·Knowledge of the ISO 9001 standard; certification as an internal auditor will be valued.

·Analytical and methodical profile with great attention to detail, good communication skills, and the ability to influence teams from different areas.

·Proficiency in Microsoft Office, especially Excel, and other office tools.

·A driver's license and availability to travel between the group's centers are essential.

·University degree in Engineering, Business Administration (ADE), or similar; specific training in quality management will be positively valued.

·Knowledge of automotive brand quality standards will be valued.

·Languages will be valued.

Someone with enthusiasm and positive energy to come and work. You are a person who wants to grow professionally and personally. You are motivated by being part of a strong team, learning new things, and taking on new challenges.

We are looking for a rigorous, organized person with a continuous improvement vision, who will be in charge of ensuring that all the group's processes comply with brand standards and regulations. The position will have direct responsibility over the centers in Tarragona and Tortosa, as well as the oversight, support, and monitoring of the sub-network. If you like analyzing data, proposing improvements, and working with teams from different areas, this could be your opportunity.

Reporting to management, you will be responsible for:

• Managing and supervising the Quality area of the direct centers in Tarragona and Tortosa, while also ensuring the oversight, support, and monitoring of the sub-network.

• Implementing, maintaining, and improving the group's Quality Management System (ISO 9001 and, where applicable, ISO 14001).

• Ensuring compliance with the quality standards required by the brands in the sales and after-sales areas, and preparing for and accompanying manufacturer audits.

• Planning and conducting internal audits in the various dealerships, detecting deviations, and monitoring action plans.

• Analyzing customer satisfaction indicators (brand surveys, NPS, CSI) and proposing improvement measures together with the managers of each area.

• Managing customer claims and complaints: registration, root cause analysis, response, and follow-up until they are closed.

• Drafting, updating, and disseminating procedures, work instructions, and system documentation.

• Training and raising awareness among teams regarding quality culture, internal procedures, and customer orientation.

• Preparing periodic quality KPI reports for Management.

We make it easy for you to develop your professional career while enjoying time with your family, your training, or your free time.

• Schedule: 40 hours/week. Monday to Friday from 9:00-13:00 and 13:30-17:30.

• 22 working days of annual leave.