Assistant Store Manager

* Basic qualification: Intermediate Vocational Training or ESO. Recommended specialties: Commercial Activities (formerly Commerce and Marketing)

* Desirable qualification: Higher Vocational Training or Bachillerato.

* Professional Experience: Minimum of one year in a similar position. For internal promotions, having held the position of shop assistant for one year.

* Other Requirements (Languages, skills, or specific knowledge): Advanced level Office tools. Courses related to commercial management, Customer Experience, digital competencies.

Your mission will be: to coordinate and collaborate with the Manager in the management of the point of sale, ensuring compliance with the established processes and standards related to sales, procurement, cleaning, and personnel, always seeking the correct operation and management of the same to achieve Customer satisfaction.

📋 As a fundamental part of the store, your main functions will be:

▪ Quality in customer service:

- Guarantee quality service, resolving incidents and complaints efficiently.

- Collect suggestions and comments from customers to improve the service.

- Collaborate with the team to ensure satisfaction and excellence in service.

▪ Management of the store's profitability:

- Analyze the main management indicators and detect deviations from objectives.

- Control sales, margins, shrinkage, unknown loss, expenses, and productivity, proposing corrective measures.

- Analyze turnover and absenteeism, anticipating staffing needs and coordinating with the People and Wellbeing department.

- Perform floor inventories and monitor processes that affect store profitability

- Optimize product placement according to implementation plans.

- Offer alternatives to the customer in the event of product shortages.

- Supervise the home delivery service to guarantee an adequate shopping experience.

Why choose us?

✅ Stability: You will be part of a consolidated and leading company in the sector.

📈 Growth: We support internal promotion and talent development.

- Guarantee the procurement, placement, and implementation of products.

- Ensure order, cleanliness, and compliance with hygiene plans in the store and warehouse.

- Control stocks, order reception, returns, and inventories.

- Supervise compliance with corporate policies and guidelines.

🔹 Corporate Identity.

🔹 Orientation towards the External Customer

🔹 Team management and Cooperation

🔹 Teamwork.

🔹 Organization, rigor, and quality.

🔹 Emotional Management.

🔹 Communication and Influence.

🔹 Results orientation.

🔹 Initiative/Autonomy