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Academic Orientation Technician

On-site in Madrid·Full-time·Added 9 days ago (last checked 11 Nov)

Grupo Planeta

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Our summary

Work mode: On-site, Madrid
Contract: Permanent, full-time hours
Spanish: Expected (ad in Spanish)
English: Required
Education: University degree
Benefits: Private health insurance, flexible pay plan, meal vouchers

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This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Stable contract: Permanent and full-time.
You will be able to develop professionally thanks to our training plans and internal talent development.
Exclusive discounts and promotions for our employees (masters and postgraduates, publishing imprints, collectibles, Casa del Libro...).
An attractive social benefits package through the flexible remuneration plan that includes: transport card, restaurant card, nursery voucher, medical insurance, etc.

If you think this is your opportunity, don't hesitate to sign up!

We are waiting for you!

Grupo Planeta offers equal opportunities. We are committed to treating all applications equally based on their skills, achievements, and experience, regardless of race, nationality, sex, age, disability, sexual orientation, gender identity, or any other classification protected by law.

The role

At Grupo Planeta we are looking for an Academic Guidance Technician to join the UNIE team of our Planeta Formación y Universidades division.

What you'll do

Accompany and guide the student during their journey, in coordination with the different areas of the University, ensuring their unique, vibrant, and differential university experience.

Attend to and resolve student inquiries in an agile, personalized, and effective manner.
Provide proactive and continuous support, adapted to the needs and characteristics of each student.
Know the degrees, the student profile, and the different stages of their academic experience (Student Journey).
Coordinate with other departments to improve processes, services, and the student experience.
Identify needs, incidents, and opportunities for improvement, proposing solutions that contribute to the quality of the service.
Participate in projects and actions aimed at improving student experience and satisfaction.
Manage and record activity using the available tools, contributing to the achievement of department objectives and continuous improvement.

Requirements

What would we like to see on your CV?

Training in Pedagogy, Education, or related fields.
Experience in customer service and/or after-sales services; experience in universities is valued.
Experience in international management.
Proficiency in the Office suite.
High level of English.
Knowledge of training platforms is valued.

You would be a good fit if you consider yourself a person with...

Ability to work as part of a team.
Communication and management skills.
Proactivity and adaptability.
Organizational skills and customer orientation.

About Grupo Planeta

Grupo Planeta is a major Spanish media and publishing conglomerate headquartered in Barcelona. It operates across publishing, education, audiovisual production, and communication, and is one of the largest Spanish-language publishing groups in the world. The group includes well-known imprints such as Editorial Planeta, Espasa, and Ariel, and also owns a network of higher education institutions, including UNIE Universidad, EAE Business School, and the International University of Valencia (VIU). With a workforce of several thousand employees, Grupo Planeta is a significant player in the Spanish-speaking media and education landscape.

In Spain, Grupo Planeta has a strong presence in Barcelona and Madrid, with additional operations in Valencia and other cities. Its education division is a major employer of academic staff, offering roles for university lecturers, program directors, and administrative and commercial positions across its various schools and universities. For international professionals, the group offers opportunities in teaching, academic management, and corporate functions, with some roles requiring multilingual skills, particularly in French and English. The company's culture is rooted in Spanish business traditions, and it provides a stable, established work environment within the media and education sectors.

Industry: Media & Publishing
Founded: 1949
Employees: 5,000–10,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Valencia

Good to know if you are moving

Grupo Planeta is headquartered in Barcelona, a major European hub with a large international community and excellent connectivity.
The group's education division hires university lecturers and academic staff, often requiring a PhD or equivalent, and offers opportunities for international academics to teach in Spanish or English.
Some commercial and administrative roles require multilingual skills, particularly French and English, which can be an advantage for international candidates.
The company operates several universities and business schools, including EAE Business School and UNIE, which have a diverse student body and international programs.
Spain's job market for academic roles often values Spanish language proficiency, but some positions, especially in business schools, may be open to English-speaking professionals.

In their own words

About the company & team

We are Spain's leading editorial and communications group, family-owned, that leads a broad offering serving culture, education, information and audiovisual entertainment, with a presence in more than 20 countries, connecting with 25 million people every day. All Grupo Planeta professionals and companies share principles based on people, ethics, quality and excellence at work.

We invite you to get to know us!

All open roles at Grupo Planeta