Student Experience Technician

At Grupo Planeta, we are looking for a Student Experience Technician (Temporary) to join the Student Journey Experiences team at VIU belonging to our Planeta Formación y Universidades division.

• Design, plan, and execute Student Journey initiatives, aligned with the different stages of the university trajectory and the academic calendar.
• Develop activation and engagement experiences and actions that accompany the student from their enrollment until the completion of their studies and their connection as Alumni.
• Implement student-oriented campaigns and communications, including content writing, newsletters, key messages, and other touchpoints.
• Provide support in the operational part of the projects, managing and organizing the information and student lists necessary for the correct execution of each initiative.
• Identify needs and improvement opportunities based on the voice of the student and available insights, transforming them into concrete services, resources, and actions.
• Develop materials and resources that facilitate the student experience, such as guides, tutorials, informative content, and communication pieces.
• Monitor initiatives, analyze their metrics and results, and drive continuous improvements.
• Collaborate during key moments of the university experience, such as welcome events, academic milestones, completion of studies, and graduation.

We are Spain's leading editorial and communications group, family-owned, that leads a broad offering serving culture, education, information and audiovisual entertainment, with a presence in more than 20 countries, connecting with 25 million people every day. All Grupo Planeta professionals and companies share principles based on people, ethics, quality and excellence at work.

We invite you to get to know us!

What would we like to see on your CV?

• Training in Marketing, Journalism, Philology, or related areas.
• Languages: Spanish. Medium-high level of English (B2-C1).
• Fluent use of Microsoft Office, with special use of PowerPoint (reports) and Excel (data management).
• We value experience in service design methodologies, event organization, and activities focused on customer/student experience, institutional or brand communication.

You would be a good fit if you consider yourself a person with...

• Execution and problem-solving capacity.
• Creativity and sensitivity toward student needs.
• High capacity for organization and attention to detail.
• Excellent written and verbal communication skills, with the ability to speak in public.
• Proactive, autonomous, and results-oriented.

If you think this is your opportunity, don't hesitate to sign up!

We are waiting for you!

Grupo Planeta offers equal opportunities. We are committed to treating all applications equally based on their skills, achievements, and experience, regardless of race, nationality, sex, age, disability, sexual orientation, gender identity, or any other classification protected by law.