Academic Coordinator (Temporary)

At Grupo Planeta, we are looking for an Academic Coordinator (Temporary) for ESDESIGN from our Planeta Formación y Universidades division, an international leader in the higher education sector.

If you have experience in university academic management and want to work for one of our online training brands, we are looking for you!

ESDESIGN is the first online design school, a meeting point where neither kilometers, nor days, nor hours matter. It is a school without doors, with a thousand windows to the world, connecting personal drive with global and social commitment. It is about knowing trends and transforming ideas and projects into realities. ESDESIGN is experiencing the world of design with a 360-degree vision.

We are Spain's leading editorial and communications group, family-owned, that leads a broad offering serving culture, education, information and audiovisual entertainment, with a presence in more than 20 countries, connecting with 25 million people every day. All Grupo Planeta professionals and companies share principles based on people, ethics, quality and excellence at work.

We invite you to get to know us!

At ESDESIGN, we are transforming the academic coordination department into a Student Experience area, and we are looking for a Student Service figure to allow us to guarantee a positive and satisfactory experience for our students, strengthening the institution's reputation and fostering student continuity through personalized service and effective solutions to their needs.

• Accompany students through multiple communication channels: telephone, email, video calls, and online chat.
• Have the ability to maintain objectivity and calm during delicate conversations, preventing personal emotions from interfering in the decision-making process or personal situations.
• Record and document all interactions with students in our systems.
• Follow up with students to ensure their satisfaction and resolve any pending issues.
• Have control over the launch and collection of satisfaction surveys, which helps us meet the department's objective: student satisfaction.
• Actively contribute to the continuous improvement of processes and procedures that directly affect student satisfaction.
• Accompany the teaching staff in everything related to the use and management of the virtual campus during the teaching period of their subject.
• KPIs: contactability, satisfaction, dropout rate, and participation in sessions.
• Management of extracurricular internships.

What would we like to see on your CV?

• University degree (valuable).
• Intermediate level Office package.
• Organizational, planning, and management skills.
• Experience in customer/student service.
• English B2 (valuable).
• Skills in detecting the talent of our students.
• Excellent verbal and written communication skills.

You would be a good fit if you consider yourself a person with...

• Proactive attitude with capacity for organization, planning, and management.
• Empathy for dealing with people, whether students or teachers.
• Dynamism, with good communication skills, and a love for teamwork.

If you think this is your job opportunity, we encourage you to apply and become part of our team!

Grupo Planeta offers equal opportunities. We are committed to treating all applications equally based on their skills, achievements, and experience, regardless of race, nationality, sex, age, disability, sexual orientation, gender identity, or any other classification protected by law.