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BMW & MINI Genius – Product and Customer Experience Specialist

On-site in Huércal de Almería.·Full-time·Added 1 month ago (last checked 31 Oct)

Grupo Safamotor

2 open roles

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Our summary

Work mode: On-site, Huércal de Almería.
Contract: Full-time
Education: Upper secondary (Bachillerato)
Driving licence: Category B

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This job advert was originally written in Spanish.

Requirements

What we're looking for

• Minimum education of Bachillerato or Intermediate/Higher Vocational Training.

• Driving license B.

• Experience in customer service, preferably with premium brands, retail, or the automotive sector.

• Passion for technology, cars, and the digital world; fluent handling of digital tools and social networks.

• Excellent communication, people skills, and the ability to create memorable experiences.

• Organized, resourceful, and versatile person, capable of combining customer service with vehicle logistics coordination.

• Good appearance, positive attitude, proactivity, and a desire to learn and grow.

Nice to have

• A B2 English level or other languages will be valued.

• Knowledge of electric mobility will be valued.

Pay & benefits

What you'll get

• Immediate incorporation into a stable position at the dealership recognized as the Best BMW Dealership in the network in the last two editions (2023 and 2025).

• Working with BMW and MINI, two premium brands leading in design, technology, and electric mobility.

• Official BMW Genius training and certification, in addition to continuous brand training.

• Professional development within Grupo Safamotor, the leading automotive group in Andalusia.

• Attractive remuneration: fixed plus variable based on objectives.

• Young, high-performance team, with a good working environment and a collaborative culture.

• Other social benefits for Grupo Safamotor staff.

The role

AUTOMOTOR COSTA, official BMW and MINI dealership of the SAFAMOTOR GROUP, a leading business group in the automotive sector in Andalusia, and recognized as the BEST BMW DEALERSHIP IN THE NETWORK in 2023 and 2025, the last two editions of the award, needs to hire a BMW & MINI GENIUS.

If you are passionate about technology, design, and innovation, and you enjoy connecting with people, this is your opportunity to represent two of the most iconic brands in the world. BMW, synonymous with sportiness, technology, and driving pleasure. MINI, pure personality, style, and design with character. Two premium brands leading electric and digital mobility, with a range of state-of-the-art vehicles and a future ahead that we want to build with you.

Being part of the Automotor Costa team means working in an environment of excellence, in a consecutively awarded dealership, where image, quality, and customer service make the difference every day.

As a Genius, you will be the BMW and MINI ambassador at the dealership: the expert in product, technology, and electric mobility who accompanies the customer every step of the way, from the welcome to the delivery of their new vehicle, guaranteeing a premium, digital, and emotional experience worthy of both brands.

What you'll do

• Customer experience: first contact and personalized welcome to visitors in the showroom, and follow-up of online leads.

• Product expert: presentation of BMW and MINI vehicles, services, and accessories, with a special focus on electrified models (BEV/PHEV), technology, and digital tools.

• Analysis of needs and vehicle configuration alongside the customer, proposing stock alternatives and collaborating closely with Sales Advisors.

• Test drives: preparation, accompaniment, and follow-up, and management of the demonstration vehicle fleet.

• Memorable deliveries: preparation and execution of the vehicle delivery, registration in the My BMW / MINI App, and a subsequent second explanation.

• Vehicle logistics: coordination of the reception, transport, and transfer of vehicles, as well as their preparation and tuning for showroom display, testing, and delivery.

• Showroom image: care of the display according to brand standards (presentation, showroom mode, electric vehicle charging, and digital tools).

• Management of customer data in the brand and dealership systems, and follow-up of their satisfaction.

• Marketing and events: participation in events at the dealership and local venues, and driving content on social networks.