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Overview
Requirements
Have the right to work in Spain
Grupo Sermicro doesn't mention sponsorship in the ad.
Work on-site in Barcelona
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
Vocational training (FP Grado Medio)
“Titulación Grado Medio en rama Informática” — per the ad.
This job was automatically translated to English.
Pay & benefits
What you'll get
- Opportunity to work in an important leading company in its sector and in continuous growth
- Training, continuous learning, and a professional career oriented towards specialization and promotion
Good work environment
- Job Stability
Requirements
What we're looking for
Intermediate Vocational Training degree in the IT field
Experience in incident resolution at both hardware and software levels
2 years of experience in a similar position
Knowledge of Windows, Office, Outlook, hardware and Software
The role
We invite you to join our team!
We are currently looking for a SERVICE DESK TECHNICIAN
What you'll do
-Resolution of incidents, problems, requests, inquiries, developments, adaptations.
-Ordinary maintenance and administration operations.
-Documentation of systems, configurations, deployments, adaptations.
-Version updates (patches, minor, major), as well as any other task derived from deployment in the different environments identified at the contract level.
-Opening, resolution of incidents and/or requests of typology
critical, high, medium and low through ticketing tools (Easy Vista)
-Configuration of equipment such as: Windows Laptops and desktops, Windows and Android Tablets, IOS(MAC) desktops and laptops and other peripherals.
-Network installation and configuration of existing computer equipment and peripherals, as well as those being incorporated.
-Experience in the attention, monitoring and management of incidents from the moment of their assignment until the conclusion of the subsequent work necessary to meet the user's demand, ensuring compliance with the established SLA.
-Proactive follow-up of pending incidents and requests from other groups.
-Responding to user requirements, assisting users remotely and in person with problems related to the use of their IT technology.
-Experience in feeding knowledge bases and user FAQs regarding new unidentified incident causes or service request resolution procedures, either in the current knowledge base or in current user FAQs, in accordance with the SLA defined for that purpose.
-Experience in inventory management.
-Preparation and sending of communications to users based on events, scheduled changes and detected training needs.
-Experience in professional environments of more than 500 users.
-Enrollment (MDM) of mobile phones and tablets
How you'll work
LOCATION: BARCELONA
SCHEDULE: From 7 AM to 10 PM in rotating shifts from Monday to Friday. Availability to work on weekends and holidays
About Grupo Sermicro
- Industry
- IT Services
- Website
- gruposermicro.com
In their own words
About the company & team
Sermicro Group is a leading ICT Solutions and Services company that helps businesses deploy their business strategy through efficient and innovative use of technology. With 40 years of experience, we have an international presence with headquarters in 10 countries and a team of more than 2,400 people.
We work with more than 1,000 clients in the public and private sectors and we also actively promote equality between men and women.
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