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Contact Center Agent

Hybrid in Mallorca·Full-time·Added over a year ago (last checked 8 Oct)

HBX Group

64 open roles

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Overview

Work mode: Hybrid, Mallorca
Contract: Permanent contract, full-time hours
English: Required
Other languages: German, French, Italian

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Requirements

What we're looking for

• Fluency in English, German, Dutch, Italian or French language - written and spoken

• Knowledge of Spanish language would be an advantage

• Flexibility to provide support to all members of the Global Support team as and when required.

• Excellent time management skills with the ability to work well under pressure in a fast paced environment.

• Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties

Pay & benefits

What you'll get

Permanent Contract
Full time employment
Hybrid working 1 day in the office and 4 days from home
Additional Benefits.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

The role

We are looking for Client Operations Executive to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives "Delivering unique holidays to our customers". We are looking for candidates, who are based in Mallorca.

What you'll do

• Provide excellent customer service.

• Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.

• Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.

• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.

• Act and suggest on improvement opportunities identified during daily work.

• Negotiating for appropriate compensation / refunds / solutions.

Hiring process

3 steps3 interviews

Register your interest
Introduction to HBX Group
With Talent Acquisition team · Phone call
A chance, following your application, for you to learn more about HBX Group. During this initial phone interview with a member of our Talent Acquisition team you can ask about the opportunity itself and share with us what you're looking for.
Opportunities to shine
With our leaders
Meet one or more of our leaders to discuss your skills and expertise and ask questions about what your future might look like at HBX Group. Depending on the role itself, this step may include more than one meeting with us and sometimes an assessment.
Is it a match?
Now it's time for us both to decide whether we're right for each other. We want to be the right fit for you, as much as you for us - a match where we both thrive.

All applications are reviewed by a member of our Talent Acquisition team and you should hear feedback within a week.
You can check the status of your application via the Homepage of your candidate account.

About HBX Group

HBX Group is a global travel technology company headquartered in Palma, Spain, operating at the intersection of travel and technology. The company provides a comprehensive suite of B2B solutions for the travel industry, including accommodation, transport, and ancillary services, connecting travel sellers with a vast inventory of hotel stock worldwide. With a workforce of over 2,000 employees, HBX Group is a significant player in the global travel ecosystem, serving clients in over 190 countries.

In Spain, HBX Group has its headquarters in Palma de Mallorca, with a substantial presence in Madrid and Barcelona. The company's work culture is international and dynamic, with English as the working language, making it an attractive destination for international professionals. They offer a range of roles from engineering and product to corporate functions, and their careers page highlights a commitment to innovation and technology, particularly in areas like AI adoption and data analytics.

Industry: Travel Technology
Founded: 2001
Employees: 1,000–5,000
Headquarters: Palma, Spain
In Spain: Palma, Madrid, Barcelona
Website: hbxgroup.com

Good to know if you are moving

English is the working language, making it accessible for international professionals.
The company has a global presence with offices in multiple countries, offering international career opportunities.
They have a strong focus on technology and data, with roles in AI, engineering, and data science.
The company offers a diverse range of roles from engineering to corporate functions, suitable for various professional backgrounds.
Headquartered in Palma de Mallorca, a popular destination for international professionals.

In their own words

About the company & team

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

All open roles at HBX Group