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Desk Side Support Administrator

On-site in Spain·Added 4 days ago (last checked 7 Nov)

HCLTech

29 open roles

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Our summary

Work mode: On-site, Spain

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Skills

Asset Management

Nice to have

The role

Role Summary Provide onsite Desk Side Support for Reckitt users, ensuring effective resolution of end-user computing incidents and service requests while maintaining a high-quality user experience. Key Responsibilities Provide onsite support for end-user devices and workplace technology. Diagnose and resolve hardware, software and endpoint-related incidents. Perform device swap, repair, IMACD and fulfilment activities. Coordinate with Service Desk and remote support teams for escalated issues. Maintain accurate asset inventory and CMDB updates following support activities. Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements. Provide clear communication to users and relevant resolver/support teams. Required Skills Hands-on experience in Desktop/Desk Side Support or EUC. Good troubleshooting knowledge of Windows endpoints, Microsoft 365, hardware and connectivity. Familiarity with endpoint management and enterprise ITSM environments. Strong customer service, communication and troubleshooting skills. Preferred: Experience supporting enterprise/global environments with ServiceNow or similar ITSM platforms.

Hiring process

2 steps2 interviews

Application
Shortlisting · With A recruiter/technical panel
Technical interview
An interview to exhibit technical skills, with questions across disciplines including puzzles and problems.
HR Interview
With the recruiter
A mutual discussion of career goals, skills, strengths and passion; candidates can ask about the role and HCLTech.
Offer roll-out

About HCLTech

HCLTech (HCL Technologies Limited) is an IT services company. Its official careers portal presents job opportunities across a wide international footprint, listing countries in the Americas, Europe, and Asia-Pacific among the locations candidates can search.

In Spain, HCLTech advertises a substantial number of open positions, including roles in Madrid. The current openings span technical support and operations, cloud and AI architecture, software engineering, identity and device management, program and project management, and sales, indicating an active delivery and commercial presence in the Spanish market.

Industry: IT Services

Good to know if you are moving

HCLTech's official careers portal lists Spain among the countries where candidates can search for job opportunities, alongside other European locations such as Germany, Portugal, Romania, Sweden and the United Kingdom.
The company currently advertises dozens of open roles in Spain, indicating an active and growing local operation.
Open positions in Spain include roles based in Madrid, spanning technical support and operations, cloud and AI architecture, software engineering, program management, and sales.

All open roles at HCLTech