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Service Desk Technician

Remote from Spain·Added 2 days ago

Still open when we checked on 9 Oct

Prosegur

460 open roles

Overview

Job details

  • Fully remote

    Per the ad.

Requirements

  • Have the right to work in Spain

    Prosegur doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • Vocational training (FP Grado Medio)

    “Ciclo formativo medio o superior.” — per the ad.

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Intermediate or higher vocational training. It will be valued if it is related to IT.
  • Having worked in a similar position as a Service Desk technician
  • Indispensable, advanced level knowledge of Microsoft Office, advanced EXCEL, Power BI
  • Intermediate / advanced English level.
  • Be resourceful
  • Very important, be empathetic, with an orientation and good capabilities for communicating with clients.

The role

Service Desk Technician for the management of the ATM and cash deposit machine fleet for Prosegur Cash.

What you'll do

  • Liaison with the client
  • Management and monitoring of incidents reported by the client to ensure SLA compliance
  • Perform remote connections through monitoring tools to analyze and attempt to resolve incidents
  • Preparation of service monitoring reports for the client
  • Other administrative tasks.

How you'll work

Schedule from Monday to Friday, 08:00 to 17:00

Paid on-call shifts, Sundays and holidays in rotating shifts. And some afternoons per year for back-up

On-site and teleworking modality (Hybrid)

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry
Security Services
Founded
1976
Employees
100,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Valencia and 26 more

Good to know if you are moving

  • Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
  • The company operates in 36 countries, offering potential for international mobility and a global career.
  • Prosegur provides training through its corporate university, supporting professional development for employees.
  • Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
  • The company is listed on the Spanish stock exchange, indicating financial stability and transparency.
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