IT Support Specialist & Office Facilities

EF - English Live is looking for an enthusiastic and organized IT Support Specialist & Office Facilities to join our team in Barcelona's office.

You will be responsible for managing and maintaining the company's IT assets, ensuring their availability, configuration, and proper functioning. You will play a key role in providing technical support to employees, managing IT-related incidents, and ensuring the smooth operation of our office technology infrastructure and facilities.

IT Support and Asset Management

• Manage and maintain the company's IT asset inventory, equipment stock, and procurement processes.
• Provide technical support to employees, troubleshooting hardware, software, operating systems, and connectivity issues.
• Monitor office network connectivity and ensure meeting rooms are fully equipped.
• Coordinate IT equipment setup, deliveries, collections, replacements, and remote employee support.
• Manage and escalate IT incidents, ensuring timely resolution.

Office Operations and Facilities

• Oversee day-to-day office operations, coordinating with WeWork and other suppliers to ensure a smooth and well-maintained working environment.
• Manage office supplies, purchases, deliveries, supplier invoices, and related expenses.
• Coordinate new joiner onboarding, ensuring a welcoming and smooth first-day experience.
• Organise internal events, team celebrations, and monthly employee recognition initiatives.
• Coordinate shipments, equipment collections, and deliveries with external providers and EF Central.

• Ensure office compliance with health and safety regulations.

• A vocational qualification (intermediate or advanced level) in IT or a related field, or equivalent experience.
• A fluent level of English.
• Strong organizational and time-management skills.
• Previous experience in IT asset inventory management.
• A high level of responsibility and ownership when handling IT equipment and company assets.

• Good problem-solving skills and the ability to manage and prioritize technical incidents.