The English-language job board for Spain

SeniorAdministrator - ServiceNow,JavaScript

On-site in Spain·Added 8 days ago (last checked 29 Oct)

HCLTech

30 open roles

Apply

Our summary

Work mode: On-site, Spain
English: Required
Experience: Senior level

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.

Find jobs with visa support

Skills

Nice to have

Angular

Requirements

What we're looking for

1. Proficient In Snow Administration And Support With Solid Experience In Javascript.
2. Strong Understanding Of Rest And Soap Apis For Integration And Automation Tasks.
3. Excellent Analytical Skills For Root Cause Analysis And Problem-Solving.
4. Familiarity With Angular Js For Front-End Development And User Interface Enhancements.
5. Effective Communication Skills For Training And Coaching Team Members.

Nice to have

1. Servicenow Certified System Administrator (Optional But Valuable).
2. Itil Foundation Certification (Optional But Valuable)

The role

The Sr Administrator for Tools & Automation plays a crucial role in delivering advanced technical support and troubleshooting for ServiceNow (SNOW) applications. This position is dedicated to ensuring optimal performance and security of tools, driving positive customer feedback through effective incident resolution and proactive measures.

What you'll do

1. Provide Advanced Technical Support For Snow Administration By Implementing Best Practices And Troubleshooting Techniques To Resolve Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Root Cause Analysis On Escalated Incidents, Leveraging Javascript And Rest/Soap Api Integrations To Develop Effective Solutions For Technical And Security Issues.
3. Manage And Update The Knowledge Base, Ensuring That Documentation Is Current And Comprehensive, While Also Training And Coaching Analysts To Enhance Their Support Capabilities.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Maintaining Security Posture, And Ensuring Seamless Operations.
5. Foster A Positive Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions And Case Reopens, While Effectively Addressing Security Threats.

Hiring process

2 steps2 interviews

Application
Shortlisting · With A recruiter/technical panel
Technical interview
An interview to exhibit technical skills, with questions across disciplines including puzzles and problems.
HR Interview
With the recruiter
A mutual discussion of career goals, skills, strengths and passion; candidates can ask about the role and HCLTech.
Offer roll-out

About HCLTech

HCLTech (HCL Technologies Limited) is an IT services company. Its official careers portal presents job opportunities across a wide international footprint, listing countries in the Americas, Europe, and Asia-Pacific among the locations candidates can search.

In Spain, HCLTech advertises a substantial number of open positions, including roles in Madrid. The current openings span technical support and operations, cloud and AI architecture, software engineering, identity and device management, program and project management, and sales, indicating an active delivery and commercial presence in the Spanish market.

Industry: IT Services

Good to know if you are moving

HCLTech's official careers portal lists Spain among the countries where candidates can search for job opportunities, alongside other European locations such as Germany, Portugal, Romania, Sweden and the United Kingdom.
The company currently advertises dozens of open roles in Spain, indicating an active and growing local operation.
Open positions in Spain include roles based in Madrid, spanning technical support and operations, cloud and AI architecture, software engineering, program management, and sales.

All open roles at HCLTech