6d ago
Senior Administrator - Desk Side Services, AMT Asset Management Software
On-site in Spain
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88,000+ live jobsSeniorAdministrator - Access/Rights Management Tool, Microsoft Windows
On-site in Spain·Added 6 days ago (last checked 8 Nov)
Our summary
- Work mode
- On-site, Spain
- Experience
- Senior level
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
Requirements
What we're looking for
1. Advanced Proficiency In Global Account Management And Windows Pc Support
2. Strong Understanding Of Access Management Services And Security Protocols
3. Excellent Problem-Solving Skills With The Ability To Analyze Complex Technical Issues
4. Strong Communication And Interpersonal Skills To Facilitate Training And Collaboration
Nice to have
1. Itil Foundation Certification (Optional But Valuable)
2. Microsoft Certified: Azure Fundamentals (Optional But Valuable
The role
The Senior Administrator in Support and Operations is pivotal in delivering advanced technical support and ensuring optimal operational efficiency. This role focuses on troubleshooting complex issues, conducting root cause analyses, and driving initiatives that enhance customer satisfaction and security compliance. The Senior Administrator plays a crucial role in maintaining high-quality service standards while fostering a collaborative environment.
What you'll do
1. Provide Advanced Technical Support By Leveraging Global Account Management And Windows Pc Expertise To Troubleshoot And Resolve Complex Incidents, Ensuring Timely Solutions And Adherence To Quality Standards.
2. Conduct Thorough Root Cause Analyses For Escalated Incidents, Implementing Effective Solutions To Address Underlying Technical And Security Issues.
3. Drive Value-Added Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And A Robust Security Posture.
5. Enhance Customer Experience And Maintain High Csat Scores Through First Call Resolution, Minimizing Case Rejections And Reopens, While Proactively Mitigating Security Threats.
Hiring process
2 steps2 interviews
Application
Shortlisting · With A recruiter/technical panel
Technical interview
An interview to exhibit technical skills, with questions across disciplines including puzzles and problems.
HR Interview
With the recruiter
A mutual discussion of career goals, skills, strengths and passion; candidates can ask about the role and HCLTech.
Offer roll-out
About HCLTech
HCLTech (HCL Technologies Limited) is an IT services company. Its official careers portal presents job opportunities across a wide international footprint, listing countries in the Americas, Europe, and Asia-Pacific among the locations candidates can search.
In Spain, HCLTech advertises a substantial number of open positions, including roles in Madrid. The current openings span technical support and operations, cloud and AI architecture, software engineering, identity and device management, program and project management, and sales, indicating an active delivery and commercial presence in the Spanish market.
- Industry
- IT Services
Good to know if you are moving
- HCLTech's official careers portal lists Spain among the countries where candidates can search for job opportunities, alongside other European locations such as Germany, Portugal, Romania, Sweden and the United Kingdom.
- The company currently advertises dozens of open roles in Spain, indicating an active and growing local operation.
- Open positions in Spain include roles based in Madrid, spanning technical support and operations, cloud and AI architecture, software engineering, program management, and sales.
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