Room Attendant

• Make beds and change sheets and pillowcases.

• Clean and disinfect bathrooms (sinks, toilets, showers, mirrors, etc.).

• Vacuum, sweep, and mop floors.

• Clean furniture, windows, and surfaces.

• Replenishment of amenities (soaps, toilet paper, towels, etc.)

• Verify that all furniture is in good condition and placed correctly. In the event that an incident needs to be reported, inform the supervisor and open a HUB.

• Detect and report defects or breakdowns to maintenance.

• Ensure that the room is perfectly presented for the guest.

• Replenish minibar (if applicable).

• Replenish the cleaning CADI with the amenities and stationery necessary to supply the rooms.

• Communicate needs to the housekeeping manager.

• Cleaning of hallways, stairs, elevators, lobbies, and other assigned areas.

• Cleaning of hotel exteriors: pool surroundings, bars, hotel entrances...

• Report to the supervisor regarding clean rooms ready for occupancy, so they may relay this to the hotel reception.

• Coordinate with maintenance staff, laundry, and housekeeping supervisors.

• Inform department supervisors of any room incident that prevents its arrangement.

• During check-out cleanings, in the event of finding any object, inform your supervisor of this.

Education:

• Speed and efficiency.

• Physical capacity and stamina.

• Discretion and respect for guest privacy.

• Data protection in internal department procedures, documentation manuals, and customer data.

• Service vocation (Care).

• Communication and Interpersonal skills (Ease).

• Proactivity.

• Attention to detail.

• Result orientation, with the ambition to exceed customer expectations (Deliver).

• Instinct to know when and how to surprise customers (Surprise).

• Ability to work in a team and a hospitable and formal attitude, while being respectful and professional.