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Guest Relations Manager

On-site in L'Hospitalet de Llobregat·Added yesterday (last checked 6 Nov)

Hesperia World

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Our summary

Work mode: On-site, L'Hospitalet de Llobregat
Spanish: Fluent
English: Required

Visa options

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous experience in Guest Relations, Front Office, or guest service positions, preferably in upscale or luxury hotels.
Experience coordinating or leading teams.
High level of English and Spanish. Other languages will be valued.
Excellent communication skills and customer orientation.
Ability to manage incidents with empathy, professionalism, and autonomy.
Organized, proactive individual with attention to detail.
Clear vocation for hospitality and for offering a differentiating service.

Pay & benefits

What you'll get

Join an international and dynamic hotel environment.
Be part of a team oriented toward excellence and the guest experience.
Opportunities for learning, development, and professional growth.
A project in which you will be able to contribute ideas and contribute directly to the satisfaction and loyalty of our guests.

The role

At Hyatt Regency Barcelona Tower, we are looking to hire a Guest Relations Manager who is passionate about hospitality and creating memorable experiences.

We are looking for a person who is approachable, decisive, and has a clear customer orientation, capable of anticipating our guests' needs and guaranteeing an excellent experience throughout their entire stay.

What you'll do

You will be responsible for ensuring the highest standards of guest attention and satisfaction, acting as a point of reference during their stay and coordinating with the different hotel departments to offer a personalized, agile, and exceptional service.

Supervise and guarantee an excellent experience for our guests during all stages of their stay.
Offer personalized attention, especially to VIP guests, frequent clients, and groups.
Anticipate guest needs and manage their requests proactively.
Manage incidents, comments, and possible complaints, seeking fast solutions oriented toward customer satisfaction.
Follow up on guest feedback and identify opportunities for improvement.
Coordinate closely with Front Office, Housekeeping, Food & Beverage, and other departments to guarantee a seamless experience.
Supervise welcome details, amenities, and special attentions.
Support and accompany the Guest Relations team, fostering a culture of excellence and guest orientation.
Ensure compliance with the quality and service standards established by the hotel.

Are you passionate about creating memorable experiences?

If you enjoy taking care of every detail, connecting with people from different parts of the world, and turning a good stay into an exceptional experience, we want to meet you.

Join our team!

About Hesperia World

Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.

Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.

Industry: Hospitality
Founded: 1977
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Lanzarote and 3 more

Good to know if you are moving

Many resort positions, such as those in Lanzarote and Mallorca, include accommodation, easing the relocation process for international hires.
The company offers internships in multiple departments, including front office, culinary, marketing, and revenue management, providing entry points for newcomers to the Spanish hospitality sector.
Hesperia World operates properties under the Hyatt brand, giving employees exposure to international standards and career development opportunities.
Positions are available in various Spanish locations, from urban centers like Barcelona and Madrid to island resorts, offering diverse living environments.
The company values guest experience and professional growth, with roles ranging from entry-level to management, suitable for different experience levels.

All open roles at Hesperia World