Guest Relations Agent
The role involves welcoming guests and managing their needs at Hyatt Regency Barcelona Tower. You will handle complaints, coordinate services, and provide local information.
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Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Playa Blanca
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
Higher vocational training (FP Grado Superior)
“Técnico Superior en Restauración, FPII Hostelería y/o Turismo” — per the ad.
This job advert was originally written in Spanish.
Specific knowledge:
High knowledge of English (understanding and dialogue) is highly valued; other languages (German and French) are desirable
Good handling of POS terminals
User-level knowledge of the Office suite.
Technical knowledge related to the position: protocol, enology, cost management, high-level service, decoration, etc.
Higher Technician in Catering, FPII in Hospitality and/or Tourism
Perform the control and supervision functions of their area in an autonomous and qualified manner
responsibility.
Compliance with the tasks marked in the daily check-list.
Organize and coordinate all personnel in their area, optimizing the human and material resources provided by the hotel.
Ensure the good image and excellence in customer service of their team.
Attend to complaints and suggestions from customers and collaborators.
Welcome, bid farewell, seat, and advise customers regarding menus and drinks.
Personally attend to those tables that require it due to their category or importance.
Direct the sale of those products of greatest interest to the hotel.
Ensure the proper use and functioning of the operating procedures of their department.
Supervise the cleanliness status of all points of sale and work equipment.
Inform maintenance of area defects and coordinate those works that could affect daily operations.
Control inventories of food, beverages, and materials.
Supervise setups and services.
Control compliance with established quality procedures and standards.
Control that billing is correctly loaded into the system.
Ensure compliance with HACCP regulations and comply with established protocols for safety, hygiene, and environmental protection.
Vocation for service.
Customer orientation.
Team leadership.
Teamwork.
Must provide consolidated experience in the development of similar functions, preferably in 4 or 5* hotels (minimum 2 years).
Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.
Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.
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