Front Office Internship
This role involves supporting front office operations in a luxury hotel. You will learn guest service standards and hotel management systems.
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Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
University degree
“Estudiantes de Turismo, Hospitality Management, Dirección Hotelera, Marketing o titulaciones afines.” — per the ad.
This job was automatically translated to English.
Students of Tourism, Hospitality Management, Hotel Management, Marketing, or related degrees.
Possibility of signing an internship agreement with a university or training center.
High level of English (essential). Other languages will be valued.
Excellent interpersonal skills and customer orientation.
Proactive, empathetic profile with attention to detail.
Ability to thrive in a dynamic and multicultural environment.
Interest in developing a professional career in Guest Experience, Front Office, or Luxury Hospitality.
✨ Practical training in one of the most strategic areas of the guest experience.
✨ Direct exposure to national and international clients.
✨ Learning the service standards specific to a luxury hotel brand.
✨ Continuous mentoring by hospitality sector professionals.
✨ Opportunities for growth and development within Hyatt and Hesperia World.
Are you passionate about creating memorable experiences and exceeding guest expectations? At Hyatt Regency Hesperia Madrid, we are looking for a Guest Experience Intern with a vocation for service and a passion for hospitality to join our team.
This position will allow you to discover the most personalized side of the luxury hotel sector, actively participating in guest care and contributing to making every stay an exceptional experience.
Accompany the guest throughout their entire journey, guaranteeing a personalized and memorable experience.
Manage special requests, incidents, and opportunities for service improvement.
Provide support in the welcoming of VIP clients, groups, and returning guests.
Collaborate with the Front Office, Housekeeping, F&B, and Events teams to ensure a seamless and excellent experience.
Follow up on guest comments and satisfaction levels.
Participate in initiatives aimed at improving the customer experience and the hotel's online reputation.
Identify opportunities to surprise and build loyalty among our guests.
Learn the service and luxury standards of an international hotel company like Hyatt.
Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.
Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.
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