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Guest Experience Internship

On-site in Madrid·Added yesterday

Still open when we checked on 8 Oct

Hesperia World

80 open roles

Overview

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work in English

    English is required, per the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

  • University degree

    “Estudiantes de Turismo, Hospitality Management, Dirección Hotelera, Marketing o titulaciones afines.” — per the ad.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

  • Students of Tourism, Hospitality Management, Hotel Management, Marketing, or related degrees.

  • Possibility of signing an internship agreement with a university or training center.

  • High level of English (essential). Other languages will be valued.

  • Excellent interpersonal skills and customer orientation.

  • Proactive, empathetic profile with attention to detail.

  • Ability to thrive in a dynamic and multicultural environment.

  • Interest in developing a professional career in Guest Experience, Front Office, or Luxury Hospitality.

Pay & benefits

What you'll get

✨ Practical training in one of the most strategic areas of the guest experience.
✨ Direct exposure to national and international clients.
✨ Learning the service standards specific to a luxury hotel brand.
✨ Continuous mentoring by hospitality sector professionals.
✨ Opportunities for growth and development within Hyatt and Hesperia World.

The role

Are you passionate about creating memorable experiences and exceeding guest expectations? At Hyatt Regency Hesperia Madrid, we are looking for a Guest Experience Intern with a vocation for service and a passion for hospitality to join our team.

This position will allow you to discover the most personalized side of the luxury hotel sector, actively participating in guest care and contributing to making every stay an exceptional experience.

What you'll do

  • Accompany the guest throughout their entire journey, guaranteeing a personalized and memorable experience.

  • Manage special requests, incidents, and opportunities for service improvement.

  • Provide support in the welcoming of VIP clients, groups, and returning guests.

  • Collaborate with the Front Office, Housekeeping, F&B, and Events teams to ensure a seamless and excellent experience.

  • Follow up on guest comments and satisfaction levels.

  • Participate in initiatives aimed at improving the customer experience and the hotel's online reputation.

  • Identify opportunities to surprise and build loyalty among our guests.

  • Learn the service and luxury standards of an international hotel company like Hyatt.

About Hesperia World

Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.

Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.

Industry
Hospitality
Founded
1977
Employees
1,000–5,000
Headquarters
Barcelona, Spain
In Spain
Barcelona, Madrid, Lanzarote and 3 more

Good to know if you are moving

  • Many resort positions, such as those in Lanzarote and Mallorca, include accommodation, easing the relocation process for international hires.
  • The company offers internships in multiple departments, including front office, culinary, marketing, and revenue management, providing entry points for newcomers to the Spanish hospitality sector.
  • Hesperia World operates properties under the Hyatt brand, giving employees exposure to international standards and career development opportunities.
  • Positions are available in various Spanish locations, from urban centers like Barcelona and Madrid to island resorts, offering diverse living environments.
  • The company values guest experience and professional growth, with roles ranging from entry-level to management, suitable for different experience levels.
All open roles at Hesperia World
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