F&D Guest Service Manager

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Additionally, we are looking for a candidate with the following qualifications:

• Proven experience leading Food & Beverage operations in a hotel environment.
• A natural leader with the ability to engage, coach, and develop teams to achieve their full potential.
• Strong guest focus, with a genuine passion for delivering outstanding service and memorable experiences.
• Commercially minded and results-driven, with the ability to balance guest satisfaction with business performance.
• Experience managing budgets, controlling costs, optimizing labor productivity, and driving profitability.
• Confident in making operational decisions and identifying opportunities to improve efficiency and service quality.
• Excellent communication, organizational, and problem-solving skills.
• Able to successfully manage multiple outlets and priorities in a dynamic hospitality environment.

• Fluency in English is required; proficiency in additional languages will be highly valued.

The F&D Guest Services Manager is responsible for leading and overseeing the daily operations of Breakfast, Executive Lounge, and Room Service, ensuring exceptional service standards and memorable guest experiences across all outlets dedicated to in-house guests.

Here's what you'll do during a typical day:

• Lead daily operations: Manage outlet operations, including guest service standards, product quality, inventory, cost controls, profitability and enforcing policies and procedures

• Deliver exceptional guest experiences: Monitor service and product quality, assess guest satisfaction, address issues, and identify opportunities to continuously improve the dining experience

• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team

• Drive revenue growth: Implement up-selling techniques, and promotional initiatives to maximize food and beverage sales and profitability

• Recruit and onboard talent: Lead hiring efforts, conduct interviews, and train new team members to maintain high service standards and operational excellence

• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing