Deputy Hotel Manager
Hoteles Servigroup1d ago
Supports the hotel director in supervising departments, quality standards, reception and daily operations. Requires one year in a similar role, B2 English and a Tourism degree.
OrihuelaNo Spanish needed
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87,000+ live jobsReception Manager
On-site in Castellón de la Plana·Full-time·Added yesterday (last checked 11 Oct)
Hoteles Servigroup
93 open roles
Overview
Job details
Full-time
Per the ad.
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Requirements
Work in English
English is required, per the ad.
Work on-site in Castellón de la Plana
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
Qualification requirements:
TEAT (or equivalent training), or a minimum of three years as a receptionist or in an equivalent role of responsibility.
Good conversational knowledge of two languages: English and another. French will be more highly valued.
Knowledge of hotel management systems and office automation.
Other requirements:
- Leadership skills.
With a tendency to teach and train the staff under their charge.
With empathy and the ability to create a good working environment and respect.
With people skills and accustomed to dealing directly with customers and solving their problems.
The role
What you'll do
Functions and responsibilities
- Organize the resources and personnel of their department, so that processes are appropriate and profitable, and the objectives set by the company are met.
- Supervise the correct execution by the team of reception tasks, customer service, telephone assistance, commercial tasks, cash balancing, invoicing, and collections, all oriented towards customer satisfaction.
- Handle complaints and claims presented by customers, ensuring an appropriate resolution that guarantees customer satisfaction.
- Manage reservations to obtain the best possible occupancy rate, attending to the wishes and expectations of customers as much as possible.
- Establish excellent contact with customers, ensure their satisfaction, and achieve their loyalty.
- Communicate any type of problem or non-conformity encountered with customers to management, whether it pertains to their section or not.
- Forecast staffing needs and organize work shifts.
- Act in conditions of possible emergency, as provided for in the emergency or evacuation plan.
About Hoteles Servigroup
- Industry
- Hospitality
- Website
- servigroup.com
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