VP Barcelona Area

• Permanent contract
• Competitive fixed salary according to experience + variable based on objectives.
• Schedule: Monday to Thursday from 9:00h to 18:30h // Friday from 9:00h to 15:00h.
• Work at a leading digital real estate company in the sector.

As VP BCN Area, you will be responsible for maximizing the performance, operational efficiency, profitability, and growth of the Barcelona area delegations. You will act as a strategic link between the Catalonia Area Manager and field execution through the Team Leads (TLs).

Your main objective is to lead the Team Leads responsible for ensuring excellence in the economic and operational management of their portfolios, driving cross-selling and the sale of additional services from the Housfy Group, and developing talent by leading under the company's values, achieving growth, quality, and service penetration objectives for the Housfy Group.

1. Operational Excellence

• Supervise the rigorous and efficient economic management of the Barcelona delegations.
• Ensure that the Back Office (BO) team executes its functions correctly and

that the TLs control, train, and require their administrators to perform thorough reviews 

of settlements, closings, and account statements. 

• Control the elimination of negative balances (0 €) and the management of non-conforming invoices.
• Serve as an escalation and coordination point between the Barcelona delegations and the

Housfy central departments to resolve blockages and ensure the best 

operational efficiency. 

• Supervise the annual calendar of meetings and assemblies for all your delegations.
• Guarantee maximum quality in the holding of meetings and strict, on-time

compliance with the execution of all agreements adopted in meetings within your delegations. 

1.3 Incidents, service levels (SLAs), and customer service 

• Control and ensure that delegations rigorously comply with the SLAs

defined for incident management and resolution. 

• Track the volume of active incidents and reduce average resolution days.
• Ensure that teams offer excellent, close, and high-value service to

key presidents and owners (TOP) of the portfolio. 

• Supervise that teams meet service levels, guaranteeing an Aircall response ratio of

> 80% and an unavailability % < 20%. 

• Guarantee proactive management of conflicts and complex situations with clients.
• Identify continuous improvement opportunities in operational processes between

delegations, eliminating inefficiencies to have the best team and the best productivity in 

the area. 

• Align operational capacity and portfolio distribution among the 4 Barcelona

delegations, performing workload balancing or transfers of 

communities/administrators between delegations when necessary to optimize 

service. 

1. Organic / inorganic growth:

• Supervise the acquisition and organic onboarding process in your delegations,

ensuring they enter where it is most needed and/or where there is more capacity. 

• Guarantee an orderly, fast, and effective handover of the community between the acquisition team and

the delegation team that will manage the community's day-to-day operations 

• Lead the operational, organizational, and systems integration of new portfolios or

acquired companies within the Barcelona perimeter 

1. Driving the sale of services, insurance, and X-Sell

• Insurance and service penetration: Lead the commercial strategy in Barcelona

to achieve 90% penetration in insurance and 90% in additional services 

from the Housfy Group. 

• Commercial generation and conversion: Maximize the conversion of commercial opportunities

(Sales / CD > 25%), collaborating with the buying/selling and rental areas of the 

Group. 

• Agreements with providers: Ensure that teams apply the clause of

approved providers in more than 90% of the services and maintenance contracted by 

the communities. 

1. Leadership, team development, and culture

• Onboarding and welcome: Supervise that the TLs execute their functions in the

integration, welcome, and adaptation process of new administrators and incident 

managers joining their office. 

• Training and support:
• Mentor, train, and continuously support your team of TLs

in operational management, conflict resolution, and commercial skills. 

• Identify internal talent within the Barcelona delegations and develop

career/succession plans for future Team Leads and Senior Administrators.  

• Team productivity: Monitor workload, organize resources, and

ensure maximum productivity and performance of each member of your team. 

• Housfy culture and values: Convey, promote, and ensure that the entire team understands and

lives the principles, values, standards, and methodology of the Housfy Group. 

• Administrators' School: Ensure that TLs welcome, develop, and act as

mentors for junior profiles coming from the Housfy Administrators' School. 

1. Office control and management

• Daily operations: Ensure compliance with schedules, team presence, and the

correct operational functioning of their offices under their responsibility. 

• Customer service and image: Ensure that facilities comply with

Housfy's image and maintenance standards to offer excellent in-person 

service to clients.