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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Bilbao
No relocation package mentioned.
This job advert was originally written in Spanish.
Answer the first call to the telecare service to verify and, if applicable, complete the case file data, ensuring the system operates correctly and the accuracy of these records, following the established protocol and action guidelines.
Manage incoming calls (from both users and those automatically generated by the telecare system), assessing the situation, following the established protocol and action guidelines, in order to act and mobilize resources.
Make calls to users, maintaining contact and fostering trust in the service, following the established protocol and action guidelines to prevent risk situations.
Manage the information from outgoing calls following the protocol and action guidelines, detecting new needs of the user and the service, in order to ensure the provision of the service.
Use telematic tools that enable call management and communication, responding to the demands of telecare service users, and following the established protocol and action guidelines.
Use communication techniques to promote service delivery, considering protocols, regulations, and professional best practices, facilitating communication with users and agencies involved in mobilizing resources.
Ensure user satisfaction with the care received.
Handle crisis situations generated by the telecare service using psychosocial skills techniques to manage phone assistance, following the protocol.
Notify the supervisor of any significant incidents.
Preserve the confidentiality of data and information related to users.
Safeguard and ensure the confidentiality of the documentation and information with which one works.
ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.
ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.
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Cleaning staff needed for a hotel in Chiclana. The role involves cleaning common areas, furniture, and managing waste. Candidates must have a disability and own a car.
€1k
€1k
€9.72
🇬🇧€17k
€17k
On-site in Cornellà de Llobregat
€1k
🇬🇧€9.72
