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Teleassistance Liaison Operator - Afternoon Shift

On-site in Barcelonès·Full-time·Added 2 days ago

Suara Cooperativa

72 open roles

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Overview

Job details

  • €1,246 a month

    Gross, as stated in the ad.

  • Full-time hours

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Barcelonès

    No relocation package mentioned.

You'll most likely need Catalan to apply.This job was automatically translated to English,.

The role

The Telecare Service of UTE ASISPA-SUARA aims to help elderly, disabled, or dependent people continue living in their homes, safely and reducing the risk of isolation. In addition to acting in emergencies, the service also acts preventively by maintaining continuous telephone contact with the user.

Important logistics company located in Noblejas needs to hire a Reach Truck and Pallet Jack Operator. Established company in the logistics sector.

What you'll do

Substitute for the link teleoperator during their days off and holidays.

  • Receive requests from teleoperators and activate the Telecare Mobile Unit (UM) first-class skilled tradespeople according to the type of intervention.

  • Analyze each case to make the best decision at each moment.

  • Track the location and availability of active UM tradespeople during the shift.

  • Organize breaks and technical incident tasks for UM tradespeople.

  • Record all actions in the computer system and manage the key register (assignments, changes, or returns).

  • Coordinate with external resources (police, firefighters, CAP...) when necessary.

  • Attend to incoming and outgoing calls with users or relatives, responding to their needs.

  • Apply protocols in emergency situations, maintaining calm and empathy.

  • Make follow-up calls and monitor the well-being of users.

  • Update information and incidents in the management system.

How you'll work

  • Schedule: from 15:00 to 23:00.

  • Start date: immediate.

  • Location: Barcelona (Magòria-La Campana).

Requirements

What we're looking for

  • Compulsory secondary education (ESO/EGB).

  • 6 months of experience in telephone customer service or in the telecare sector.

  • Proactivity, agility, responsibility, teamwork, and empathy.

Nice to have

  • Valuable: Vocational Training (CP) in Telecare Call Management, Vocational Training (CP) in Socio-health Care for dependent persons in social institutions or homes, Vocational Training (CFGM) Technician in Health Emergencies, Vocational Training (CFGM) Technician in Care for Persons in a Situation of Dependency, Vocational Training (CFGM) Technician in Auxiliary Nursing Care, Higher Vocational Training (CFGS) in Social Integration.

  • Security Guard Girona Costa + €2,150 net

  • Medium-High level in Office Automation.

  • Holding a disability certificate of 33% or more will be valued.

Pay & benefits

What you'll get

  • Stable vacancy of 40 hours per week.

  • Salary: €1,246 gross monthly 14 payments + link bonus when performing the substitution.

About Suara Cooperativa

Suara Cooperativa is a social services cooperative based in Barcelona, Spain, providing care and support services for vulnerable groups including the elderly, children, youth, and people with disabilities. With a strong presence across Catalonia, it operates residential homes, day centers, home care services, and community programs, employing thousands of professionals in the social and healthcare sectors.

Suara is deeply rooted in the Catalan social economy and offers a collaborative, mission-driven work environment. For international professionals, it provides opportunities in caregiving, social education, nursing, psychology, and physiotherapy, primarily requiring Catalan and/or Spanish language skills. The cooperative model emphasizes worker participation and social impact, making it an attractive employer for those committed to public service and community welfare.

Industry
Social Services
Founded
2016
Employees
1,000–5,000
Headquarters
Barcelona, Spain
In Spain
Barcelona, Badalona, Sant Boi de Llobregat and 25 more
Website
suara.coop

Good to know if you are moving

  • Suara is a worker cooperative, meaning employees can become members and participate in democratic decision-making.
  • Most roles require fluency in Catalan and Spanish, as services are delivered in these languages.
  • The cooperative operates primarily in Catalonia, with offices and services across Barcelona, Girona, Lleida, and Tarragona.
  • It offers a wide range of roles in social care, healthcare, and education, suitable for professionals with relevant qualifications.
  • As a social economy entity, Suara prioritizes social impact over profit, offering a purpose-driven work environment.

In their own words

Additional information

At Suara Cooperativa we foster diverse and inclusive work environments. All applications will be considered without distinction of age, gender, origin, sexual orientation or disability status.

All open roles at Suara Cooperativa

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