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Telephone Operator

On-site in Madrid·Added over 5 years ago

This job was published 5 years ago

OCASO

24 open roles

Overview

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Madrid

    No relocation package mentioned.

  • University degree

    “Licenciatura o grado universitario. Podrá valorarse la disposición del título de bachillerato o ciclo de grado superior.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

  • Bachelor's degree or university degree. Possession of a high school diploma or a higher vocational training certificate may be valued.
  • Training in telephone assistance techniques and customer service will be valued.
  • Experience in the insurance sector or in a call center will be positively valued.
  • No specific IT knowledge is required.
  • Knowledge of the following languages will be valued: English, Catalan, Basque, or Galician.
  • Competencies:
    • Communication
    • Professionalism
    • Results Orientation
    • Learning Orientation
    • Customer Orientation

The role

Your mission is to guarantee quality telephone assistance to policyholders during the claims management process, performing the initial intake, assessing coverages and providing information about them, and carrying out the first assignment of professionals for service delivery, facilitating the information required by the policyholder throughout the entire process, in accordance with claims management regulations and Customer Service quality criteria.

What you'll do

  • Guarantee quality telephone assistance to policyholders during the claims management process.
  • Perform the intake and assessment of coverages.
  • Provide information about them by carrying out the first assignment of professionals for service delivery, facilitating the information required by the policyholder throughout the entire process.

About OCASO

OCASO is a Spanish insurance company headquartered in Madrid, offering a broad portfolio of insurance products including health, life, home, and auto coverage. With a strong focus on the domestic market, OCASO operates through a network of offices and intermediaries, serving both individuals and businesses across Spain.

For international professionals, OCASO provides opportunities primarily in sales, customer service, and operational roles within the Spanish insurance sector. The company's work culture is rooted in traditional Spanish business practices, and while Spanish language proficiency is typically essential, the company offers a stable and established environment for those looking to build a career in insurance in Spain.

Industry
Insurance
Employees
1,000–5,000
Headquarters
Madrid, Spain
In Spain
Madrid
Website
ocaso.es

Good to know if you are moving

  • OCASO is headquartered in Madrid, Spain, and is a domestic insurance provider with a strong local presence.
  • The company primarily operates in the Spanish market, so fluency in Spanish is likely required for most roles.
  • International hires may find opportunities in sales, customer service, and operational positions, but the company is not known for a globally diverse workforce.
  • As a Spanish company, OCASO offers a traditional work environment, with a focus on local insurance regulations and practices.
All open roles at OCASO

Location

OCASO · Madrid

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