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Receptionist

On-site in Madrid·Full-time·Added 5 days ago (last checked 15 Oct)

ILUNION

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Overview

Work mode: On-site, Madrid
Contract: Fixed-term contract, full-time hours
Hours: Rotating shifts, including nights
English: Required

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Essential: disability certificate equal to or greater than 33%.
Essential medium/high level of English. A second foreign language is valued.
Medium level of Office.
Availability to work the night shift is valued.
Previous experience in customer service positions, preferably in hotel reception, is valued.
Vocational Training, Associate Degree, or Degree in Tourism is valued.

Pay & benefits

What you'll get

Temporary contract, with a REAL POSSIBILITY of continuity, within a work environment with an excellent working atmosphere.
Full-time -> rotating shifts -> morning (07:00 to 15:00), afternoon (15:00 to 23:00), and night (23:00 to 07:00).
Continuous training.
Social benefits.

The role

What you'll do

Know and report on the status, type, and situation of the rooms, participating in the coordination of their maintenance and the status of the daily booking through the proprietary reservation program and the checking of websites.
Perform guest registration, assigning them a room and proceeding to block the reserved rooms.
Perform guest check-in and check-out.
Attend to and manage guest complaints and claims, informing the front desk manager for their resolution.
Report last-minute changes, such as room changes, stay extensions, breakdowns, etc., to the departments affected by them.
Perform guest billing, including services provided by other departments that are centralized at the Front Desk.
Perform auditing tasks specific to the department.
Carry out the management of mailing, reservations, upselling, etc.

About ILUNION

ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.

ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.

Industry: Hotels
Founded: 2014
Employees: 50,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Seville and 7 more
Website: ilunion.com

Good to know if you are moving

ILUNION is a social enterprise that employs over 40% of its workforce from people with disabilities, making it a leader in inclusive employment in Spain.
The company operates in multiple sectors including hotels, security, cleaning, laundry, and senior care, offering diverse career opportunities.
ILUNION has a strong commitment to accessibility and innovation, with a dedicated business unit for accessibility solutions.
The company is part of the ONCE Foundation, one of the most prominent social organizations in Spain, providing stability and a strong corporate culture.
ILUNION offers roles across Spain, from major cities like Madrid and Barcelona to smaller towns, providing opportunities in various regions.

All open roles at ILUNION