Customer Quality Technician

• Immediate incorporation: Join a team committed to development and innovation.

• Stability and growth: Real opportunities for advancement within the company.

• Continuous training: Constant support for your professional development.

• Dynamic environment: An atmosphere where change and continuous improvement drive us forward.

We are looking for a person in charge of autonomously managing the quality of an industrial (B2B) client portfolio across local markets throughout the entire commercialization process (E2E), acting as the client's technical point of reference for specifications, certifications, audits, claims, and incidents.

Coordinate and supervise the Customer Quality Back Office team assigned to their portfolio, ensuring documentary, technical, and regulatory quality as well as compliance with client deadlines.

Combine the technical and documentary management typical of the Back Office with the direct client relationship typical of the Front Office, guaranteeing compliance with technical, regulatory, and contractual requirements, and driving continuous improvement of processes and products based on the voice of the customer.

• Act as the technical quality interlocutor for assigned clients, ensuring compliance with their technical, regulatory, and contractual requirements.

• Provide support to the commercial area in offers, tenders, and new product development.

• Perform technical visits to clients and production centers, escalating critical issues to the Customer Quality Manager.

• Prepare, review, and maintain specifications, quality contracts, and technical documentation for clients.

• Evaluate the technical feasibility of client requirements and propose alternatives when necessary.

• Manage approvals, certifications, questionnaires, and client portals.

• Ensure the integration and compliance of client requirements within production processes and control systems.

• Provide support for the maintenance of food safety and environmental certifications required by clients.

• Control the requirements and validity of certifications by client, product, and production center.

• Coordinate and prepare client audits together with the factory teams.

• Ensure the availability of documentation and evidence of compliance.

• Follow up on corrective actions until their closure and verification.

• Manage client claims and incidents, analyzing causes, impacts, and corrective actions.

• Coordinate their resolution with Production, Logistics, and Operational Quality.

• Analyze trends and propose improvements to prevent recurring incidents.

• Drive analysis and continuous improvement tools (8D, Six Sigma, Ishikawa, 5 Whys, SPC).

• Contribute to reducing deviations and aligning manufactured quality with client requirements.

• Participate in sentinel cells, analyzing results and driving improvement plans.

• Monitor claims indicators, response times, and customer satisfaction.

• Provide the Customer Quality Manager and the Crisis Committee with the necessary technical information, traceability, and documentation for affected clients.

• Coordinate and supervise the Customer Quality Back Office team, prioritizing tasks, deadlines, and documentary quality.

• Validate critical documentation and ensure its consistency with client requirements.

• Drive the technical development of the team and propose improvements in work processes.