Operations Agent

• Experience with CRM tools, rental software, or digital sales platforms.
• Fluency in the local language, such as Spanish, when applicable.
• Previous experience in campervan, motorhome, automotive, tourism, or mobility environments.

Indie Campers is the world leader in road trips, operating one of the largest fleets of campervans and motorhomes. We offer thousands of customers the freedom to explore new destinations in fully equipped vehicles, combining excellent customer service with operational excellence.

Our frontline teams are essential to ensuring every customer has a smooth experience and that every vehicle is clean, safe, well-prepared, and ready to hit the road.

The Operations Agent is a hands-on, practical role that combines customer service in the rental process, vehicle preparation, fleet cleaning, and basic sales support.

You will support the entire customer journey, from preparing and cleaning campervans before departure, to handling check-ins and check-outs, assisting customers during their rental, and supporting campervan demonstrations when needed. This role is ideal for a hands-on, customer-oriented, detail-focused person who thrives in a fast-paced depot environment.

Customer Service and Rental Operations: perform check-ins and check-outs, provide vehicle explanations, support customers throughout their rental experience, and handle service recovery situations or emergencies with professionalism and empathy.

Fleet Cleaning and Vehicle Preparation: clean the interior and exterior of vehicles, prepare campervans with kits, bedding, essential items, and optional extras, ensuring every vehicle meets Indie Campers' standards of quality, hygiene, and presentation.

Post-Return Inspection and Reporting: inspect returned vehicles to verify cleanliness, check for missing items, damage, or operational issues, and report findings for follow-up.

Sales Demonstrations and Customer Interaction: support campervan demonstrations by presenting vehicle features, systems, and specifications, helping customers understand the product and facilitating smooth handovers.

Sales Conversion and Lead Support: identify potential sales opportunities, support lead follow-up when relevant, and assist the RV Sales team with customer information and documentation.

Stock, Consumables, and Depot Organization: manage cleaning products, kits, consumables, and equipment, report shortages or damage, and help keep the depot organized and ready for daily operations.

Basic Product and Technical Support: explain basic vehicle systems such as lighting, gas, water, and other campervan functions, resolve simple issues, and escalate when necessary.

• Experience in customer service, hospitality, rentals, sales, cleaning, housekeeping, warehousing, automotive, or operations.
• Strong communication and customer interaction skills.
• High attention to detail and commitment to hygiene, quality, and presentation standards.
• Hands-on, reliable, punctual, and solution-oriented mindset.
• Ability to work under pressure in a fast-paced operational environment.
• Ability to understand and explain basic vehicle or campervan systems.
• Organized and proactive approach to managing tasks and priorities.
• Valid driver's license, category B.
• Advanced level of English.

This role requires physical activity and flexibility in a depot environment. You must be able to stand, walk, bend, kneel, stretch, and move around the depot for extended periods, as well as work inside vehicles and outdoors in various weather conditions.

You must be comfortable lifting and carrying light to moderate items up to 15 kg, including kits, cleaning equipment, consumables, hoses, and supplies. You will also use cleaning products and chemicals safely, following company safety guidelines and training.

The role requires flexibility to work weekends, holidays, peak season schedules, and to adapt to urgent operational needs such as last-minute preparations, additional cleaning tasks, or high customer volume periods.

You must also feel comfortable interacting with customers in different emotional states, including enthusiastic, stressed, or confused customers, while always remaining calm, empathetic, and professional.

• Competitive compensation and commission opportunities.
• Travel benefits and access to Indie Campers' rental fleet.
• Training in customer service, sales, cleaning standards, product knowledge, and vehicle systems.
• Career growth opportunities in Rental, Operations, Sales, Service, or other depot roles.
• A dynamic and multicultural work environment with a strong team spirit.