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Operations Agent

On-site in A Coruña·Part-time·Added 27 days ago

Indie Campers

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Overview

Job details

Part-time hours
Per the ad.

Requirements

Have the right to work in Spain
Indie Campers doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in A Coruña
No relocation package mentioned.
Driving licence (B)
EU licences are valid in Spain; most others only for six months after you become resident.

Requirements

Nice to have

Experience with CRM tools, rental systems, or digital sales software.
Local language proficiency, such as Spanish, where applicable.
Previous experience in campervan, RV, automotive, tourism, or mobility environments.

PHYSICAL AND OPERATIONAL REQUIREMENTS

This role requires physical activity and flexibility in a depot environment. You must be able to stand, walk, bend, kneel, stretch, and move around the depot for extended periods, as well as work inside vehicles and outdoors in different weather conditions.
You should be comfortable lifting and carrying light to moderate items up to 15 kg, including kits, cleaning equipment, consumables, hoses, and supplies. You will also use cleaning products and chemicals safely, following company safety guidelines and training.
The role requires flexibility to work weekends, holidays, peak-season schedules, and adapt to urgent operational needs such as last-minute turnarounds, additional cleaning tasks, or high-volume customer periods.
You should also be comfortable interacting with customers in different emotional states, including excited, stressed, or confused customers, while remaining calm, empathetic, and professional.

The role

THE INDIE COMMITMENT

Competitive compensation and commission opportunities.
Travel benefits and access to the Indie Campers rental fleet.
Training in customer service, sales, cleaning standards, product knowledge, RV systems, and operational excellence.
Career growth across Rental, Sales, Operations, Servicing, or other depot roles.
A dynamic, multicultural workplace with a strong team spirit.

Are you Ready to Go Indie?

About Indie Campers

Indie Campers is a global campervan rental and road-trip company that operates a network of depots across Europe, North America, and Oceania. The company offers fully equipped campervans for hire, along with curated travel itineraries and a booking platform, positioning itself as a leader in the campervan travel niche. With a fleet of thousands of vehicles and a strong focus on customer experience, Indie Campers has grown rapidly since its founding, expanding from a single location to a multinational operation.

In Spain, Indie Campers has a significant presence with its Iberian headquarters in Lisbon, where it manages a large fleet and supports a team of operations, mechanics, and customer-facing staff. The company's work culture is dynamic and international, with a mix of local and expat employees, making it a relevant option for international professionals seeking operational and technical roles in a fast-growing travel and mobility company.

Founded: 2013
Employees: 500–1,000
Headquarters: Lisbon, Portugal
In Spain: Lisbon
Website: indiecampers.com

Good to know if you are moving

Indie Campers offers relocation support for mechanics and operations staff moving to Lisbon, including assistance with paperwork and onboarding.
The company's operational language is English, making it accessible for international hires without requiring Portuguese fluency.
Roles such as Campervan Technician and Operations Agent are hands-on and involve working with a modern fleet of campervans.
The company provides a dynamic, fast-growing environment with opportunities for quick career progression as it expands its global network.
Indie Campers' Spain hub in Lisbon is the main operational center for the Iberian Peninsula, offering a chance to work in a multicultural team.

In their own words

About the company & team

Indie Campers is a global leader in road trip travel, operating one of the largest campervan and RV fleets in the world. We offer thousands of customers the freedom to explore new destinations in fully equipped vehicles, combining great customer service with operational excellence.

Our frontline teams are essential to ensuring every customer has a smooth experience and every vehicle is clean, safe, well-prepared, and ready for the road.

THE ROLE
The Operations Agent is a hands-on operational role that combines customer-facing rental service, vehicle preparation, fleet cleaning, and basic sales support.
You will support the full customer journey, from preparing and cleaning campervans before departure, to conducting check-ins and check-outs, assisting customers during their rental, and supporting RV sales demonstrations when needed. This role is ideal for someone practical, customer-oriented, detail-focused, and comfortable working in a fast-paced depot environment.

WHAT WILL YOU WORK ON?
Customer Service & Rental Operations: conduct check-ins and check-outs, provide vehicle briefings, support customers during their rental journey, and handle service recovery or emergencies with professionalism and empathy.
Fleet Cleaning & Vehicle Preparation: clean vehicle interiors and exteriors, prepare campervans with kits, bedding, essentials, and optional extras, ensuring every vehicle meets Indie Campers' quality, hygiene, and presentation standards.
Post-Return Inspection & Reporting: inspect returned vehicles for cleanliness, missing items, damages, or operational issues, and report them for follow-up.
Sales Demonstrations & Customer Engagement: support RV demos by presenting vehicle features, systems, and specifications, helping customers understand the product and supporting smooth handovers.
Sales Conversion & Lead Support: identify potential sales opportunities, support lead follow-up when relevant, and assist the RV Sales team with customer information and documentation.
Stock, Consumables & Depot Organisation: manage cleaning supplies, kits, consumables, and equipment, report shortages or damages, and help keep the depot organised and ready for daily operations.
Basic Product & Technical Support: explain basic vehicle systems such as lighting, gas, water, and other RV features, troubleshoot simple issues, and escalate when needed.

WHO ARE WE LOOKING FOR?
Must have:

Experience in customer service, hospitality, sales, rental, cleaning, housekeeping, warehouse, automotive, or operations environments.
Strong communication and customer engagement skills.
High attention to detail and commitment to hygiene, quality, and presentation standards.
Hands-on, reliable, punctual, and solution-oriented mindset.
Ability to work under pressure in a fast-paced operational environment.
Ability to understand and explain basic vehicle or RV systems.
Organised and proactive approach to managing customers, tasks, and operational priorities.
Driving License, Category B.
English proficiency.

All open roles at Indie Campers