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Senior Customer Support Agent - French Speaking

Remote, Santa Cruz de Tenerife·Added 17 days ago

Infinni

10 open roles

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Overview

Job details

Fully remote
Only from certain places, per the ad: “please note that the role is only open to candidates based in the Canary Islands.”

Requirements

Have the right to work in Spain
Infinni doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Have 2+ years of experience
Mid-level role.
University degree
“Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred.” — per the ad.

Pay & benefits

What you'll get

We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands.
Competitive Salary: A highly attractive compensation package.
Professional Growth: Opportunities for career advancement and personal development in a fast-growing company.
Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.

If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

Requirements

Education & certifications

Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred.
at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment.
Familiarity with Intercom or similar customer support tools (e.g., Zendesk).

Languages

Fluency in English and French; German OR Spanish is also a plus.

The role

We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service.

We are looking for applicants who are currently based in the Canary Islands

What you'll do

Respond promptly and professionally to customer questions through chat (Intercom).
Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform.
Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously.
Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process.
Work closely with other members of the support team to share knowledge and best practices.
Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience.
Participate in team meetings and training sessions to stay updated on new features, tools, and processes.
Identify recurring customer issues and suggest improvements to enhance the support process.
Contribute to the development and updating of support documentation and resources.
Provide feedback to the Support Team Lead on potential improvements to tools and workflows.
Excellent written and verbal communication skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple inquiries simultaneously in a fast-paced environment.
High level of empathy and customer-centric mindset.

About Infinni

Infinni is a technology group building the operating layer for the creator economy, offering CRM, API, AI, analytics, and big data products. It serves over 5,000 businesses across 180+ countries, enabling over $6B in customer revenue. The company operates major hubs in both the north and south of Tenerife, anchoring the island's fastest-growing tech scene.

Industry: Creator Economy SaaS
Employees: 5,000+
Headquarters: Santa Cruz de Tenerife, Spain
In Spain: Santa Cruz de Tenerife
Website: infinni.io

Good to know if you are moving

Infinni has major hubs in both the north and south of Tenerife, anchoring the island's fastest-growing tech scene.
The company offers relocation support for employees moving from across Europe or around the world to Tenerife.
Tenerife provides world-class beaches, mountains, and year-round sunshine, making it an exceptional place to live and work.
The company serves over 5,000 businesses across 180+ countries, indicating a global client base and international work environment.

In their own words

About the company & team

INFINNI is building the infrastructure that powers the creator economy. We're a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.

The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We're here to change that. Our ecosystem of products-trusted by the biggest names in the industry-streamlines content management, distribution, and monetization.

We're a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem.

All open roles at Infinni