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89,000+ live jobsOn-site in Madrid·Part-time·Added 4 days ago (last checked 22 Oct)
About €1,920 a month after tax.
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
This job advert was originally written in Spanish.
Previous experience in customer service
Advanced level of English (minimum C1).
Client-focused approach and the ability to build trusting relationships.
Organizational, planning, and priority management skills.
Computer skills at a user level.
Problem-solving and conflict management skills.
Proactive attitude, empathy, punctuality, and adaptability.
Experience in technological environments or digital platforms is valued.
1-year contract + possibility of extension and permanent hiring.
Salary: €29,800 gross per year
At Adecco, we are selecting a Customer Support Agent to join a renowned company in the logistics sector located in Madrid.
We are looking for a dynamic, communicative, and customer-oriented person, with the ability to manage incidents, offer quality support, and thrive in a technological and fast-paced environment. If you enjoy helping people, solving problems, and working in a team, this could be your opportunity.
Main duties
Provide customer service and support in person and/or via video call.
- Manage inquiries and incidents, ensuring their resolution or escalation according to established procedures.
- Facilitate onboarding processes for new drivers and convey the company's value proposition.
- Perform proactive contact actions with potential collaborators when necessary.
- Accompany and support active platform users to promote their success and satisfaction.
- Collaborate with the management team in the continuous improvement of customer service processes.
- Participate in events, promotions, and local actions.
- Resolve first-level technical incidents and provide basic support on digital tools.
- Maintain effective communication with various internal and external interlocutors.
- Conduct group presentations and information sessions for clients and collaborators.
Location: (Madrid)
Schedule: 100% On-site, Monday to Friday from 09:00 to 14:00 and from 15:00 to 18:00
1 interview
Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.
Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.
If you are passionate about customer service and are looking for a project where to grow professionally, we want to meet you! Apply and be part of this great team.
At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.
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