French-speaking Customer Service Agent

Our client is a leading international specialist in the field of warranties and insurance services for household appliances and electronics. Present throughout Europe, they are recognized for their customer-centric approach and innovative service solutions.

Ready to give a new boost to your career under the Madrid sun?

We are looking for a Customer Service Agent to assist our French customers who have taken out our insurance contracts. You will help customers by answering their questions, managing claims, and providing service updates - always ensuring to offer the best possible experience

• 📞 Answer incoming calls and emails from customers, partners, and suppliers.

• 📲 Advise, guide, and provide solutions to customer requests and incidents.

• 🤝 Keep customers informed of coverages, file status, and resolutions.

• 🛠️ Perform follow-up calls regarding claims and collections.

• 💰 Apply cross-selling and loyalty techniques, where appropriate.

• 💻 Accurately record all relevant data into our systems.

100% Remote (or hybrid if based in Madrid)

• Customer-oriented and empathetic 💙

• Excellent communication (verbal and written)

• Results-oriented and proactive 🚀

• Strong analytical and problem-solving skills

• Active listening and great adaptability

• Stress resistance and perseverance 💪

• 🗣️ Perfect mastery of French (mandatory), knowledge of English and Spanish is a plus

• 👉🏻 1 year of experience in customer service desired

• 💬 Excellent communicator - both oral and written

• 💻 Basic IT skills (MS Office)

• 💪 Attention to detail, adaptability, and stress resistance

• 🤗 Great listening capacity, problem-solving mindset, and versatility

• 🌟 Attraction to customer service

• Secondary education 🎓

• Excellence on the phone ☎️

• Claims management and customer relations 💬

• Active listening and IT tool mastery 👂🏻